Rhod James Mangohig

Rhod James Mangohig-| - | BF Homes, Paranaque, Philippines LinkedIn: RJ Mangohig Professional Summary Dynamic and results-driven sales and customer service professional with 8+ years of experience in driving revenue, managing teams, and delivering exceptional customer experiences. Adept at remote sales, e-commerce, and virtual customer support. Proficient in digital tools, time management, and problem-solving. Seeking a home-based role where I can leverage my expertise to drive business success. Key Skills & Competencies Remote Sales & Virtual Client Management Customer Support (Email, Chat, Voice) E-Commerce Management & Product Listing Microsoft Office (Word, Excel), Google Workspace, Zoom Time Management & Self-Motivation for Remote Work CRM Tools & Sales Tracking (HubSpot, Salesforce, Zoho) Problem-Solving & Interpersonal Communication Professional Experience Remote Sales Manager – Robinsons Land Corporation (RLC) 2020 – 2023 | Remote & On-Site Led a team of sales professionals, achieving 120% of sales targets through strategic remote selling. Conducted virtual presentations, lead generation, and deal closures via Zoom & CRM platforms. Provided online coaching and sales strategy development for team members. Property Manager & Airbnb Host 2020 – Present | Remote & On-Site Manage own Airbnb unit and oversee multiple client properties, ensuring high occupancy rates and guest satisfaction. Handle guest communications, bookings, and conflict resolution to maintain a 5-star rating. Coordinate cleaning, maintenance, and property improvements to enhance guest experience. Implement pricing strategies and marketing efforts to maximize revenue. E-Commerce Product Lister – Freelance (Amazon, eBay, Shopify) 2023 – Present | Remote Managed and optimized e-commerce product listings, ensuring accurate descriptions and SEO-friendly titles. Updated inventory, pricing, and promotions to maximize online visibility and sales. Customer Service Representative – Sitel Philippines 2013 – 2015 | Remote & On-Site Handled dental claims for US-based clients, ensuring accuracy and compliance with company policies. Provided healthcare plan upselling, increasing customer engagement and revenue. Managed high-volume inbound and outbound calls while maintaining excellent customer satisfaction scores. Handled customer inquiries and resolved issues efficiently via email and chat support. Real Estate Property Specialist – SM Development Corporation (SMDC) 2015 – 2020 | Remote & On-Site Sold vertical properties through digital marketing, lead generation, and virtual meetings. Managed end-to-end sales, from prospecting to closing and aftersales support. Developed relationships with international clients through online selling platforms. Education Bachelor of Science in Nursing – La Consolacion University Remote Work Tools & Technical Proficiency Communication & Collaboration: Slack, Zoom, Microsoft Teams, Google Meet CRM & Sales Platforms: Salesforce, HubSpot E-Commerce: Amazon Seller Central, eBay, Shopify, WooCommerce Customer Support Tools: Zendesk, Freshdesk, Intercom, LiveChat Desktop: Windows 10, Intel (R) Core (TM) i5-10400F, 16384MB RAM Laptop: Intel i5, 8GB RAM, SSD storage Dual Monitor Headset with Noise Cancellation Webcam High-Speed Internet (100 Mbps) Backup Internet (Pocket WiFi or Mobile Data Plan) Ethernet Cable (Optional) Why Hire Me for a Remote Role? Proven ability to work independently & meet targets in a remote setup. Strong digital skills & experience in remote sales, e-commerce, and customer service. Excellent time management & adaptability, ensuring efficiency in a home-based