Rhoanne Urlanda

RHOANNE DEL ROSARIO URLANDA Telstar St. Village East, Cainta, Rizal E-mail Address:-Mobile No.: - Work Experience October 2021 – Present – Guest Services Agent • Answering inquiries through Guesty Application • Coordinating with cleaners and Property Manager • Managing bookings/reservations from Airbnb, booking.com, VRBO and owner’s website • Issuing refunds • Cancellations • Chatting with Airbnb customer service September 2016 - September 2021 – Ecommerce Store Manager • Managing the online Store and Staff • Staff Schedule • Creating Training videos and SOPs • Managing Inventory • Processing Orders • Processing Returns and Refunds • Solving claims and disputes • Customer Service August 2015 – September 2016 – Virtual Administrative Assistant • Editing PDF, Word, and Excel • Data Entry • Data Filing • Calendar management • Writing minutes of meeting • Assisting in Hotel Bookings and Airplane tickets January 2015 – August 2015 – Virtual Administrative Assistant • Edit Notes • Upload Syllabus April 10, 2012 – Oct 30, 2013 - Banquet Sales Associate • Book Events • Prepare Banquet Event Order • Assist on the event • Weekly Sales Report September 25, 2010 – May 27, 2011- Service Specialist in Singapore • Taking orders • Cashiering • Clearing tables-Setting up tables • Assisting in serving the food • Receptionist duties • Ordering consumable supplies • Basic bar duties. Making juices, mocktails and desserts Knowledgeable in: • MS Office • Google drive • Guesty Application • Airbnb (host) • Booking.com • Slack • Monday.com • Asana • Amazon Seller Central • eBay • Walmart • Quickbooks • Ecom Solutions Application • Oagenius Application Educational Background Tertiary 2005 – 2009 University of Santo Tomas Espana, Manila Bachelor of Science in Hotel and Restaurant Management Awards • Best Service specialist – Watami Japanese Casual Restaurant Singapore