Rhema Peter

RHEMA JUMAI PETER PROFESSIONAL SUMMARY Results-oriented Sales and Real Estate Virtual Assistant with over 6 years of combined experience in property sales, lead generation, cold calling, and data management. Skilled at building strong client relationships, generating qualified leads, and supporting high-performing real estate teams through organized administrative and CRM systems. Proven record of boosting sales conversions, improving occupancy rates, and maintaining exceptional service standards. Recognized for communication excellence, adaptability, and the ability to deliver measurable outcomes in dynamic environments. CORE COMPETENCIES • Sales Strategy & Pipeline Management • Cold Calling & Lead Qualification • Real Estate Virtual Assistance • CRM Management (HubSpot, GoHighLevel, Pipedrive, Zoho) • Data Entry & Accuracy • Appointment Setting & Scheduling • Customer Relationship Management • Email & Chat Communication • Market Research & Lead Generation Tools (LinkedIn, Zillow, PropStream) • Problem Solving & Decision Making • Microsoft Office & Google Workspace Customer support expert PROFESSIONAL EXPERIENCE International Sales Agent Malon Realty Group – Lagos, Nigeria | Jan 2019 – Present • Generated and nurtured international real estate leads through strategic cold calling and digital outreach, achieving a 30% increase in closing rates. • Managed client pipelines using CRM tools, ensuring timely follow-ups and accurate data tracking • Conducted virtual consultations and property presentations for overseas investors, resulting in higher engagement and conversion. • Scheduled client appointments and maintained organized sales records for management reporting. • Strengthened customer retention through consistent communication and exceptional service delivery Hotel Manager City Champion Hotel – Lagos, Nigeria | 2012 – 2018 • Supervised daily operations, reservations, and guest services for a busy hospitality environment. • Resolved customer issues promptly and improved guest satisfaction, leading to repeat bookings. • Trained and managed front-desk staff to uphold service quality and efficiency. • Implemented digital record-keeping systems for reservations and guest data to enhance workflow accuracy. EDUCATION National Open University, Lagos, Nigeria- Economics TRAININGS & CERTIFICATIONS IT Support Skills – Digital Witch Community (2025) Modules: Sales Systems, Customer Service, CRM Tools, and Technical Support ACHIEVEMENTS & RECOGNITIONS • Most Effective Staff – Malon Realty Group, 2023 • Most Outstanding Staff of the Year – City Champion Hotel, 2016