Rhein Clarrence Magalpoc

RHEIN CLARRENCE G. MAGALPOC A P P L I C A N T - 21 yrs old March 25, 2002 Female - Her/She 61 Maria Clara St., East Grace Park, 2nd Ave, Caloocan, Philippines 1403- www.linkedin.com/in/rhein-clarrence-magalpoc- Objectives Highly motivated and detail-oriented professional with 3 years of experience in Customer Service, Sales, Technical Support, Email and Chat Correspondence, Inbound and Outbound Calls, Scheduling, and Planning. Eager to contribute effectively to this position, leveraging Excellent Communication Skills, Strong Organizational Skills, Effective Time Management, Attention to Detail, Problem-Solving Abilities, Discretion and Confidentiality, Technical Proficiency (Microsoft Office, relevant software), Interpersonal Skills, Adaptability, and Professionalism. Committed to driving success while continuously striving for professional growth and development. Education 3rd Year Undergraduate, Bachelor of Science in Psychology The National Teachers College, Manila Aug 2020 - 2023 Accountancy, Business, and Management Emilio Aguinaldo College, Manila Aug 2018 - May 2020 Work Experience FREIGHT SPECIALIST II Uber Philippines COE LLC, BGC Taguig Mar 7, 2022 - Present Responsibilities: Engagement with Shippers: Serve as the main point of contact for shippers on the Uber Freight platform, utilizing messaging, email, and phone calls for effective communication. Customer Service: Provide prompt and professional customer service to address inquiries and concerns, demonstrating a strong understanding of Uber Freight services and policies. Inquiry Resolution: Handle and resolve inquiries and concerns from shippers, utilizing problemsolving skills to ensure customer satisfaction. Appointment Management: Coordinate appointment processing for shipments via email and calls, ensuring efficient scheduling with shippers and carriers. Documentation: Maintain accurate records of interactions with shippers, ensuring proper documentation and organization for reference and reporting purposes. Collaboration: Collaborate with internal teams to address issues and ensure seamless communication and resolution of customer inquiries. CUSTOMER SERVICE REPRESENTATIVE Teleperformance, Pasay Sept 7, 2021 - Mar 3, 2022 Responsibilities: Exceptional Customer Service: Provide outstanding support to healthcare beneficiaries, assisting with inquiries, enrollment, and navigating coverage options. Clear Communication: Effectively communicate plan details and address concerns with empathy and professionalism. Record Keeping: Maintain detailed records of interactions and enrollment activities using CRM systems. Enrollment Assistance: Guide beneficiaries through enrollment, ensuring accuracy and efficiency. Problem Resolution: Identify and resolve issues promptly, escalating complex cases when necessary. Collaboration: Work with internal teams to address inquiries and improve customer experience. CUSTOMER SALES AND SERVICE REPRESENTATIVE VXI Global, Pasay Mar 16 - Sept 25, 2021 Responsibilities: Exceptional Customer Service: Provide top-tier customer service, promptly assisting with inquiries, technical issues, and service concerns. Ensure satisfaction through attentive and empathetic communication. Product Knowledge: Demonstrate expertise to guide customers in selecting services and plans that meet their needs, offering personalized recommendations for enhanced satisfaction. Technical Support: Offer expert technical support, troubleshooting network issues and device configurations efficiently to minimize downtime. Communication Skills: Communicate technical information clearly, providing step-by-step guidance for issue resolution regardless of customer technical expertise. Problem Resolution: Proactively identify and address customer concerns, taking ownership and escalating complex issues for resolution. Continuous Improvement: Stay updated on product advancements, providing feedback for process enhancements to optimize customer support. Documentation: Maintain accurate records of interactions and resolutions to track customer interactions and provide insights for improvement. CUSTOMER SERVICE REPRESENTATIVE Inspiro Relia Inc., Quezon City Jan 11 - Feb 28, 2021 Responsibilities: Exceptional Customer Service: Provide outstanding customer service via phone, email, and live chat. Respond promptly and accurately to inquiries, addressing customer needs and concerns effectively. Order Processing: Process customer orders accurately and efficiently, ensuring all details are captured and entered into the system. Coordinate with relevant departments to facilitate timely order fulfillment. Complaint Handling: Handle customer complaints with empathy and professionalism, striving to find satisfactory resolutions. Follow up to ensure customer satisfaction and foster long-term loyalty. Conflict Resolution: Proactively address conflicts and issues, demonstrating strong problemsolving skills and a commitment to customer satisfaction. Mediate disputes to find mutually beneficial solutions. Documentation: Maintain detailed records of customer interactions, including inquiries, orders, complaints, and resolutions. Ensure data integrity and accessibility for future reference. Skills Communication Skills Teamwork Problem-Solving Abilities Flexible Time Management Attention to Detail Leadership Skills Technical Skills Adaptability Customer Service Skills Tools CRM Google Workspaces (Gmail, Calendar, Meet, Docs, etc.) Jira Microsoft Office Notion Photoshop Purecloud Phones/Genesys Salesforce Slack Social Media Platforms (Facebook, Instagram, Twitter, etc.) Spreadsheet Zendesk Zoom Certifications Bookkeeping NC3 (National Certificate Level 3), TESDA, 2019 References RON ELY GALVEZ Police Office 2 Philippine National Police - ERL JONN CO Programmer/Freelancer - ATTY. NORVIE AINE PASIA Legal Officer Megaship Builders Inc. - RHEIN CLARRENCE GALVEZ MAGALPOC