Rhee Marc B. Doctolero

Rhee Marc B. Doctolero-Skype: RMDWork - or - - Educational Attainment Tertiary School: Davao Doctors College Gen. Malvar st., Davao City Course: Bachelor of Science in Nursing S.Y. Graduated:- Achievements, Trainings and Seminars Nursing Licensure Examination Passed: 2007 Nurse Training Program at Operating Room (2009) Davao Regional Hospital Apokon, Tagum City Regular IV Training Program (2008) ANSAP, Inc Davao City Chapter JICA Bldg., Davao Medical Center Dosage and Solutions Competency Review (2008) ANSAP, Inc Davao City Chapter Mahogany Room, Davao Medical Center First Aid and Basic Life Support Training (2006) Central 911 DDC Campus, Gen. Malvar st., Davao City Special Skills • Computer Literate: Microsoft word, Microsoft excel (computations, illustrations, columns, graphs) , Microsoft PowerPoint, data entry, HTML codes • I know how to use Gmail, Gvoice, GDocs, Calendar, Dropbox, Jing-Screencast, plays Guitar and Piano • Can speak and write: Filipino and English • I have experience editing using Photoshop CS6, Paint, and on any other free websites. Experiences Virtual Assistant for Various Real Estate Investors USA REI (Oct 2017 - April 2023) Operations Manager Tasks: - Assist and Monitor Department Heads - from technical set up to basic inquiry. - Assist and Monitor Agents - from technical set up to basic inquiry. - Generate the 2 weeks worked hours of all employees. - Remind everyone to send in their invoice and KPIs. - Make Job posts on various platforms as needed. - Interview the applicants. System Manager/PA/ SEO Manager Tasks: - Set up new hires with the tools they need. - Manage all the calendars of the client. - Schedule and remind him of the events and tasks in his calendars. - Assist the client with any other tasks he needs help with, like calling the utility companies, place orders for materials needed, and calling the county for requests and other stuff. - Help out in creating the website. - Set up all the ZAPIER automations that are needed. - Write blogs and make sure all the pages have excellent SEO scores. Customer Service Agent SocialSurvey.com (Jun-Sep 2017) -I am responsible for answering incoming calls and calling back those who leave Voicemails. -I am in charge of handling the company's ticketing system through Zendesk. -Sorted tickets according through their priorities and assigned them to designated recipients -Made sure tickets are processed and resolves within twenty four hour notice Online English Tutor (February 2015-Present) (Part-time 2 hours only) www.51talk.com/ph -I teach Chinese students about the English Language. Virtual Assistant (February 2015- January 2017) ● Assistant Property Manager ○ Assisted in processing INVOICES from the certified vendors who did the repairs. ○ Do follow up calls to check customer satisfaction and the work done by the vendor. ○ Generate the weekly office activity report and weekly call report. ○ Generate monthly reports for properties with contracts that will expire in 120 days. ● Outbound Marketing for Real Estates Investors ○ scrape leads from craigslist and any other real estate websites ○ call leads to qualify them ○ skip trace to find who owns the property ○ email marketing ○ use CRM to track leads and properties ○ manual tracking using google spreadsheets ● Amazon Virtual Assistant ○ Manages the account of the client / Seller Central Administrator ○ Checks daily sales ○ reply to inquiries ( customer service ) ○ Adds new product listing ○ Report Task are some of the following: ■ Replenish inventory ■ Run Automated PPC ■ Monitors manual PPC ●Home Based Technical Support o Remotely access clients PC using LMI o remove viruses and optimize clients PC o call or chat client to verify that the PC is working fine SME (Subject Matter Expert) (October-) Technical Support Representative Tier 2 Inbound and Outbound VXI Global Solutions Incorporated -I assist the team by providing information and direct support to the agents who are taking in calls. I also generate reports for the team. Technical Support Representative (October-) VXI Global Solutions Incorporated Tier 1 Inbound -I take in calls and assist the customer with their problems about their services. Billing Representative (June-December 2010) Sutherland Global Services -I am responsible for explaining the monthly bills, taking payments, and placing orders on behalf of the customer. Customer Relation Associate (May-June 2010) Inbound - Order Entry CyberCity Teleservices Incorporated -I take in calls and place the order for the customer. During my eight hour shift I am expected to handle multiple accounts all at the same time. Operating Room Nurse (Aug-Oct 2009) Davao Regional Hospital Apokon, Tagum City - My main tasks are to prepare the surgical instruments needed and to assist the surgeon during the surgical operation. Private Duty Nurse -) - Patient: suffered from Cerebrovascular Accident. I gave medications as prescribed by the doctors. I assisted during physical therapy sessions.