Rhebelene Desiatco

RHEBELENE DESIATCO Quezon City, PH •- • rhebelened- Highly energetic, goal-oriented, and proactive professional with 10+ years of experience in different roles and businesses. Equipped with excellent verbal and communication skills. SKILLS HIGHLIGHTS Production and Development Coordinator (Executive Virtual Assistant)  Manage and maintain master bulk order  Daily communication with factory  Manage shipment tracking  Create and maintain master style document for each season  Create Tech Packs, Fit Notes and Cut Tickets  Create and order barcode stickers and hangtags E-commerce Virtual Assistant  Order modification  Process refund, cancellation, discount and chargeback  Shipment tracking and returns  Proficient in Shopify and Zendesk Lead Generation  Sending out invites for prospective leads (leads provided)  Schedule appointment/sending calendar invites (youcanbook.me) Order Management & Customer Service             In-charged of receiving orders via call, email, and other systems (CRM, Shopify, Website) Responsible for entering orders based on the purchase order form and manage until shipment Direct communication to counterparts for update and revision of orders Daily generation of report for orders booked, pending, on hold Weekly generation of past due order report, sales report, credit and returns Weekly meeting for dispute orders Works together with the General Manager and Team Lead to improve workflow process and to improve turnaround time Secure training materials are up to date for new hires Update order tracker to monitor orders that are still pending, on hold and shipped Update database per territory for order entry process Responsible in processing credit and rebill Coordinates with Sales Representatives, Engineers, and factory to ensure all order related concerns are addressed. Core Competencies: Order Management | Data Entry | Cold Calling | Email Handling | Interviewing | Quality Assurance Audit | Reports| Customer Service | Order & Project Management | Mentoring | Training & Onboarding 1|Page PROFESSIONAL EXPERIENCE CLOUDSTAFF PHILLIPINES INC. – Angeles City, Pampanga, PH Executive Virtual Assistant II – Production and Development  Manage and maintain master bulk order for the entire season across wholesale and ecom channels  Review factory’s progress on all seasons and keep team aware via master work-in-progress sheet  Stay in daily communication with factory to manage development/production schedule  Create and order barcodes and hangtags to ship to factor; provide needed application instructions  Coordinate labels and standards across all factories so that branding remains consistent  Update tech pack and cut tickets as needed so that all style information remains up to date  Take comprehensive fit notes on styles during fit meetings WHITEBOARD GEEKS; USA Messaging Strategy Leader – Virtual Assistant  Sending out invites for prospective leads (leads provided)  Schedule appointment/sending calendar invites (youcanbook.me) STORM MEDIA, LTD.; Singapore Supply Chain Virtual Assistant  Order modification  Process refund, cancellation, discount and chargeback  Shipment tracking and returns  Proficient in Shopify and Zendesk EMERSON ELECTRIC ASIA, LTD. ROHQ; Quezon City, PH Administrator, Order Management -) / Specialist 1, Order Management -) / Specialist 2, Order Management -)  Processed orders by entering purchase orders to the system (Oracle Betsy) and configuring model strings of the items ordered.  Processing of Project Orders/Special Orders (special customers)  Update database and tracker  Managed orders until it ships out to the customer by coordinating with the factory on the status of the orders.  In-charged of expediting orders to the production based on the urgency of the customer.  Coordinates with the Sales Representatives and Inside Sales Representatives to ensure customer satisfaction.  Requests for revision of purchase orders if necessary, before proceeding with the booking and shipment of the order.  Directly coordinated with the traffic administrators to ensure proper certificates are provided for international orders.  Processed on-demand orders which ship out same-day or next-day the latest.  Generates reports for past due orders to be followed up or escalate with the factory.  Maintained trackers and databases for specific accounts.  Generates booked, pending, on hold and lapsed orders report  Provide coaching session for new hires  Trained, assisted, and audited new hires of the team to ensure proper knowledge transfer. ABS-CBN ICONNECT CONVERGENCE; Mandaluyong City, PH Customer Service Representative  Answer customer inquiries and complaints through phone calls  Check updates on products and services and rely on to the customer 2|Page CERTIFICATIONS ELEVATE TUTORING PH Elevate Tutoring PH is an Internet Marketing Services that provides foundation training to aspiring virtual assistants. Skills learned in the course:  Social Media Marketing  SEO Content Creation  Copywriting  Adobe Photoshop  CC Training  Adobe Premiere Pro Training BULACAN STATE UNIVERSITY, Malolos, Bulacan, PH Bachelor of Science in Business Administration Major in Management, 2013 LOURDES COLLEGE OF BULACAN, Angat, Bulacan, PH Units in Secondary Education, 2020 TECHNICAL SKILLS Microsoft Office (Word, Excel, Power point, Outlook) |Shopify| Oracle Betsy | Salesforce | CRM | OCM 3|Page