RHEAYAS A. CARIAGA-|- | Ilocos Norte, Philippines
PROFESSIONAL SUMMARY
Experienced professional with a versatile background encompassing roles as a Domestic Helper, Customer
Service Representative, Secretary/Cashier, and Sales Representative. Skilled in providing exceptional service
to customers, managing administrative tasks, and driving sales. Possessing strong communication,
organizational, and interpersonal skills, I have effectively contributed to various teams and exceeded
performance expectations. With a proven track record of adaptability and dedication, I am well-prepared to
excel in any position and make valuable contributions to the organization. Eager to leverage my diverse
experiences and abilities in a new role.
SKILLS AND ABILITIES
• Customer Service
• Communication Skills
• Interpersonal Skills
• Administrative Skills
• Cash Handling
• Salesmanship
• Time Management
• Multitasking
• Adaptability
• Problem-Solving
• Teamwork
• Organization
• Computer Skills
• Attention to Detail
• Conflict Resolution
WORK EXPERIENCE
iThrive | Philippines
Position: Virtual Assistant
September 2024 - April 2025
Handling customer requests for accommodations, transportation, or event reservations.
Answering inquiries about availability, pricing, policies, and services.
Ensuring accuracy in reservation details, making modifications when needed, and processing
cancellations.
Addressing concerns, resolving booking conflicts, and assisting with special requests.
Keeping organized logs of reservations and transactions for reference and reporting.
Communicating with front desk staff, event planners, or other relevant teams to ensure seamless
service.
Private Employer | Hongkong
Position: Domestic Helper
October2023 - April2024
Cleaned and tidied household areas, including bedrooms, living rooms, and bathrooms.
Did laundry, ironing, and folding of clothes.
Prepared and served meals for the household.
Assisted with grocery shopping and running errands.
Took care of children, including bathing, feeding, and supervising activities.
Managed household supplies and inventory.
Performed basic maintenance tasks, such as changing light bulbs and fixing minor repairs.
Provided companionship and support to household members.
Followed instructions and routines set by the employer.
Maintained confidentiality and professionalism in all duties.
ARC Business Services | Philippines
Position: Customer Service Representative
October 2019 - August 2023
Assisted customers with inquiries, concerns, and complaints.
Provided information about products, services, and policies.
Handled customer transactions, including refunds and exchanges.
Responded to phone calls, emails, and in-person inquiries.
Resolved customer issues promptly and courteously.
Alorica Teleservices | Philippines
Position: Customer Service Representative
April 2017 - July 2019
Escalated complex issues to supervisors or managers as needed.
Maintained a positive and professional demeanor at all times.
Built rapport and relationships with customers.
Processed orders and reservations accurately.
Collaborated with team members to ensure customer satisfaction.
St. Nicholas Parish Church | Philippines 2015 - 2017
Position: Secretary / Cashier
December 2015 - February 2017
Managed correspondence, including emails, letters, and phone calls.
Scheduled appointments and maintained calendars for executives.
Maintained filing systems and organized office documents.
Managed office supplies inventory and placed orders as needed.
Welcomed visitors and directed them to appropriate personnel.
Processed customer transactions accurately and efficiently.
Handled cash, credit, and debit card payments.
Operated cash register.
One. O . 5IVE Dept. Store | Philippines
Position: Sales Representative
November 2012 - November 2015
Assisted customers in selecting and purchasing products.
Provided product information, recommendations, and assistance.
Operated cash registers and processed transactions accurately.
Managed inventory and restocked shelves as needed.
Maintained cleanliness and organization of the sales floor.
Handled customer inquiries, complaints, and returns.
Promoted sales and special promotions to customers.
Collaborated with team members to achieve sales targets.
Updated product displays and signage to attract customers.
Followed company policies and procedures.
EDUCATION
Mariano Marcos State University | Philippines | 2012
Bachelor of Secondary Teacher Education
REFERENCES
MARK ROLAND L. JAROPOJOP
ARC BUSINESS SERVICES
Customer Service Representative
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Mara Dorothy Burgos
ALORICA TELESERVICES
Real Time Administrator
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