Rheane Suarez

RheaneLi mSuar ez SKI LLS ● Goodwr i t t enandver balcommuni cat i onski l l s. ● Keent odet ai l sandconcer nedwi t hqual i t yandt i mel i ness. ● Hasknowl edgei nMi cr osof tOf f i ce,Repor t i ngTool s,Qual i t yManagement Tool sand Met hodol ogi es,Lexi sNexi s,Bl oomber g,Avox,Sl ack,Soci al Medi aSi t esandGoogl eApps. EDUCATI ON June2009 -Apr i l2013 B. S.I NFORMATI ONTECHNOLOGY PAMANTASANNGLUNGSODNGMUNTI NLUPA NBPReser vat i on,Pobl aci onMunt i nl upaCi t y WORKEXPERI ENCE Januar y2020 –Pr esent ● ● ● ● ● ● ● ● ● ● Soci alMedi aManagement Mai nt ai nandEngagei nFacebookpage, I nst agr am gr oupandI nst agr am Posti nf ogr aphi cs,v i deocl i pandbl ogst oTwi t t er ,Facebook,Li nkedI nandWebsi t e Col l ectdat ai nGoogl eAnal yt i c s Canvadesi gn( i nf ogr aphi cs) Cr eat evi deocl i ps/shor tvi deoandbasi cvi deoedi t i ng Cr eat eandPostbl ogsi nWebsi t e( CMS) Cr eat eandEdi tdocumenti nPDFandWor df i l e Tr anscr i bevi deos Webr esear ch Fi l eManagement Oct ober4,2019 –Pr esent Gener alVi r t ualAssi st ant Wonder school ● Basi cSEO( cr eat eandmai nt ai nYel paccount ,googl eaccountandgr asshopperphone #) ● Canvadesi gn(especi al l yf l yer s,br ochur e,post car d,l awnsi gnandbusi nesscar d) ● Cal lcl i ent sandcust omer s,i fneeded. ● Emai lHandl i ngandManagement ● Bi l l i ng( Ref und,wi t hhol di ng,payment s) ● Mai nt ai nwebsi t econt entbyaddi ngschooli nf or mat i on ● Anyot herAdmi ni st r at i veTask June10,2019 –Oct ober2019 Cust omerI dent i t yAdvi sor PayPalPhi l i ppi nesI nc. ● Handl eemai l sandr espondt ocust omer ' squer y. ● Revi ewdocument sf r om cl i entandensur et hatt hei nf or mat i onar et r ueandf r eeof anyf or m off al si f i cat i on. ● Mai nt ai nandmoni t orcust omeri nf or mat i on. ● Revi ewPETt i cketcasesr ai sedbyCust omerSer vi cedepar t mentanddonecessar y act i ondependsont hecl i entconcer ns. June4,2018 –June9,2019 KYCAnal yst HSBCEl ect r oni cDat aPr ocessi ngPhi l s.I nc ● Per f or m Know Your Cust omer pr ocess and Due di l i gencet oensur ecompl i ance,oper at i onalr i skcont r ol si n acc or dancewi t hHSBCr egul at or yst andar dsandpol i ci es ● Eval uat et axf or m andpr ovi decl assi f i cat i onsf orFATCA andCRS. June1,2015 –May24,2018 Qual i t yRevi ewAnal yst AI GShar edSer vi ces–Busi nessPr ocessi ngI nc. ● ● ● ● ● ● ● ● ● Revi ewcl osedi t emsofagent sandpr ovi dequal i t yscor es. Pr ovi desweekl yandmont hl yact i ondat aandr epor t . Ans werandat t endst oal l pr ocessandqual i t yi nqui r y . Moni t orandanal yzesqual i t ypar amet er sandgener at es necessar ychangesi ncoor di nat i onwi t hOper at i ont eam. Al i gns and cal i br at e pr ocess t o achi eve busi ness obj ect i ves. Coached concer ned speci al i st sr egar di ng t hei rqual i t y per f or mance. Pr oact i vel ycont r i but esi nt hear easofqual i t yassur ance i ncl udi ngmai nt ai ni ngofqual i t ycheckl i st s,SOPmanual s, t empl at esandshar i ngofbestpr act i ces. Suppor tand mai nt ai n gui del i nesf orqual i t ypr ocesses t hr oughf eedbacksessi onsbasedonaudi tper f or mances t r ends. Ass i st s wi t h speci al i stqual i t yi ssues and r ootcause anal ysi s and make r ecommendat i ons f or pr ocess i mpr ovement . ● Pr esentqual i t yper f or mancer epor t sandot herr epor t st o managementandbusi ness. ● At t end and par t i ci pat ei ni nt er naland ext er nalc l i ent cal i br at i onsessi onsr egul ar l yorbyschedul ed. June2013 –June2015 Busi nessPr ocessAssoci at e AI GShar edSer vi ces–Busi nessPr ocessi ngI nc. ● Cr eat es i nsur ance pol i cy such as quot i ng/ r at i ng, i ssuanceandpol i cymai nt enancet henpr ovi def eedback t ot heunder wr i t er s. ● Per f or m qual i t yr evi ew f ormanualmai l edpol i cycr eat ed byanal ystandpr ovi der esul t s.