Rheamie Dela Peña

RHEAMIE DELA PEÑA EDUCATION 2011 - 2014 Diploma in Information Technology STI COLLEGE - DIPOLOG EXPERIENCE August 2021 - Present Ads On Wheels Driver Support Explaining how it works to new drivers, answering payment inquiries, helping them book their installation/removal appointment August 2021 - November 2021 Cornerstone Growth Solutions Appointment Setter Doing outbound calls, sending emails, updating records on file April 2021- July 2021 AT&T Advanced Technical Support CUSTOMER SERVICE REPRESENTATIVE Assisting customers with any related technical issues , billings, & upselling May 2020- October 2020 United Health Group Associate Assisting medical providers in verifying the patient’s insurance coverage, processing claims and checking its status. SKILLS Customer Handling 90% Data Entry 85% Email Support 85% Technical Support 75% Sales 80% CONTACT--1165 St Jude Village Brgy. Alfonso Concepcion, Tarlac 2316 June 2019 - February 2020 Europcar AU&NZ Customer Service Representative Assisting customers who want to rent a car, change or cancel their existing car reservation. March 2018 - July 2019 Virgin Mobile UK Outbound Sales Associate II Calling customers to provide additional services that will benefit them especially when it comes to their mobile needs. December 2016 - February 2018 Expedia US Customer Service Representative Assisting customers in booking flights, hotels, cars and activities Assisting customers in modifying their reservations Handling billing issues & taking over escalated calls