Rhealyn Jane Bacalla

Rhealyn Jane Bacalla- - Bacolod City, Villa Estefania Subd PROFESSIONAL SUMMARY Having dedicated 3 years to the dynamic world of BPO, encompassing both voice and non-voice roles in international accounts, Over the years, I've cultivated strong communication, problem-solving, and customer-centric skills. With a persistent dedication to continually enhancing my professional growth, I remain open to new opportunities to leverage my skills for exceptional results and contribute to the company's growth and success. SKILLS Data Entry Process Optimization Refunds Processing Adaptability Detail Oriented Problem Resolution Active Listening Effective Communication EXPERIENCE CSR Data Entry | DCL Virtual Assistant September 2022 - July 2023 Informed customers of promotions and special offers to increase sales. Collecting client information for subsequent processing by the sales team. Followed up with customers to offer additional support and check resolution satisfaction. Chat Support and Email Representative | TeleperformancePH September 2021 - June 2022 APPS Microsoft Office Five9 Zoom Krisp.ai Google Workspace Trello AWS EDUCATION 2018 - 2020 La Consolacion College Bacolod Fine arts, Architectural and Design Handled telephone, email and chat inquiries from customers seeking assistance with their flight, hotel, and car reservations. Communicated frequently with sales, QC and customer service personnel to coordinate overall effort. Retention and Billing Representative | TranscomAsia PH September 2020 - August 2021 Mitigated system errors with proactive verification of billing information. Improved billing systems, researching and incorporating alternative strategies for handling high-volume work. Mobile Service Provider | Panasiatic Solutions May 2020 - August 2020 Marketing and selling mobile devices, service plans, and data packages to acquire and retain customers. Providing basic troubleshooting for network and connectivity issues and assisting customers with device setup. Collections Specialist | Avon April 2019 - July 2019 LANGUAGE English Proficient (C2) Processing penalty assessments and outstanding debts from borrowers who have fallen behind on their repayment obligations. Contacting borrowers, negotiating repayment terms, and documenting collections efforts.