Rhealyn C. Volante

 RHEALYN VOLANTE 36-H A. Mabini St. Upper Plaza West Rembo Makati City -- Virtual Assistant with 1 year of experience. With tremendous knowledge on dropshipping and Amazon Inventory Management as an E-Commerce Trainer. PROFESSIONAL EXPERIENCE HARTE-HANKS PHILIPPINES Product Specialist/ Technical Support January 2015-October 2017 Conducted Inbound and Outbound Calls on behalf of Samsung Electronics of America, to consumers with Smart Tvs. Provided exemplary customer service through giving full attention to details and adherence to policy. Typed documents, submitted technical reports, and responded to corporate emails. Opened, sorted, and distributed incoming technical request. Virtual Quality Assurance specialist November 2017-January 2018 Conducted audits for Inbound and Outbound calls and provide feedback to optimize quality customer service. Conducted meetings with frontline staff and supervisor to discuss team standing. Analyzed major attribute that contributes to low average quality score and established action plan. Submitted analytical report with graphs and tables for easy data analyzation. E-Commerce Trainer March 2018 - October 2018 Facilitate online classes, training programs, meetings, events. Consulted Department heads and Senior Managers, understanding current issues, and recommending where Training & Development initiatives can positively impact performance in relation to set objectives. Proactively assesses training needs and provides recommendations for Training interventions. Contributes to the design and development of training course content, including the use of media and technology to enhance participant experience especially with the work from home environment and improving the quality of knowledge transfer in training. Developed and maintained collateral, including Facilitator/Participant guides and procedure documentation, related to the delivery of training programs. Improve the organization’s Learning Management System to support Training & Development activities. EDUCATION UNIVERSITY OF MAKATI (B.B.A), Marketing- ADDITIONAL SKILLS Expert in Google Office Applications,Calendar Management Efficient in Email Handling, Email Etiquette Graduated from an Intensive training for Virtual Assistant Extensive knowledge in Dropshipping, Amazon Inventory Management.