RHEA MONICA G. SEMBLANTE
May 02 1993
Block 4 Upper Lots 8 & 9 Windfields Subdivision, Danlag, Consolacion, Cebu 6001
(+63) 943 – 820 – 8711
a-
● OBJECTIVE
Customer Service professional with 3 years of experience seeking full time
Customer Service Position
● WORK EXPERIENCE
TELEPERFOMANCE, INC. Cebu City, Philippines
Customer Service Representative/Telephone Banker (DECEMBER 2013 – JANUARY 2016)
Tasks:
- Catered to a maximum of 110 calls per day answering queries relating to customer’s
bank accounts (balances, transfers, payments, etc)
- Efficiently resolving customers’ issues by respecting customer’s time, educating
them of current situation, and making sure they won’t encounter the same issue in
the future
TELSTRA powered by TELETECH Cebu City, Philippines
Customer Service Representative/Billing Consultant (FEBRUARY 2016 – APR 2017)
Tasks:
- Assist Australian clients with reading their bill and help resolve bill issues
- Work under the Mobility Sales Channel catering to customers’ mobile and internet
hardware shipments from start to finish
Bytion, Inc (Devumi) West Palm Beach, Fl, USA
Tasks:
- Worked from home for a Social Media Marketing/Influencing start-up company
catering to customers looking to boost their social media presence through various
social media platforms (Twitter, SoundCloud, YouTube, etc)
- Worked independently to control/manage flow of tickets through Zendesk
- Touch base with clients through email only on a daily basis for necessary follow ups
even without employer directive
● EDUCATION
SAINT LOUIS COLLEGE – CEBU Mandaue City, Philippines
Secondary Education, Graduated 2010
UNIVERSITY OF SAN CARLOS – TECHNOLOGICAL CAMPUS Cebu City, Philippines
College Undergraduate, Bachelor of Science in Chemistry
● ADDITIONAL SKILLS
- Exceptional written and oral English communication skills
- Great interpersonal skills and able to work well with others
- Accustomed to working in a fast-paced environment and able to handle difficult and
unexpected situations
- Can work long hours and under pressure
- Amenable to shifting schedules with a positive attitude
