Rhea Prosia

RHEA P PROSIA FB Rhea Prosia Professional Experience Procurement Head & Logistics Manager -) • Xarito Trading Inc. - Manages product purchases and shipment - Manages product deliveries from origin to destination Online Store Manager -) • Amazon US | eBay | Magento | Shopify - Respond to customer concerns and inquiries regarding orders, shipping, refunds and returns - Processes returns and refunds - Manages store metrics and performance - Update product pricing, listing and description - Resolve negative feedback and solicit positive ones - Making sure that every customer have a positive buying experience - Manage Facebook page for leads and marketing Customer Service Associate |Email Support -) • Convergys Amazon US and UK Accounts - Provide excellent customer-centered service for e-commerce - Resolve customer concerns and queries about sales and ordering processes - Hit and exceed target goals for customer satisfaction rate and minimizing customer dissatisfaction Business Coach Apprentice|Team Leader -) • NUSkin Enterprise - Organize and conduct financial literacy events - Build individuals in the team for business success - Expand network and educational services - Develop sales and marketing program, training and modular designs Fraud Investigator |SME |Risk Management Analyst -) • JP Morgan Chase Bank |Fraud Loss and Prevention Department - Handle and resolve fraud-related cases by coordinating with accountants, legal advisors and authorities and US based clients and adhering to bank and legal procedures - Responsible in keeping team resolves accurate and thoroughly investigated - Bridge colleagues (Philippine team) with US team in communicating concerns, work plan and case resolutions Credit Verifications Officer-) • Diners Club International |Citibank and Citigroup (US and Australian Accounts) - Verify individual and entity credit applications - Coordinate with the data entry team for accurate detail input - Coordinate with the AUS middle and senior management for input, concerns, product and services improvement and suggestions Assistant Clinical Therapist (2004) • ClinPsych - Conduct interviews and psychological assessments and create report from data extracted - Work with a team of psychologists on individual client or group case analyses Educational Background Masters of Science in Clinical Psychology De La Salle University-Taft,- Bachelor of Arts in Psychology University of the Philippines,-