Rhea Monina Ladiao

RHEA MONINA E. LADIAO Blk 7 Lot 5 Bently St. Garden Villas 1 Sta. Rosa Laguna Philippines Email address:-Skype: rhealadiao3 Phone: - Qualifications • • • • • • • Proficient in the usage of computer applications Good verbal and written communication skills Expertise in Appointment setting, cold calling, telemarketing Passionate and Success driven Professional with a strong commitment to work hard Adaptable & an effective team player with the ability to relate well with other people Ability to multitask in a fast-paced environment Work Experience Appointment Setter / Sales Development Specialist Credit Suite Inc. Trinity FL USA July 2016- July 2024 • • • • • • • Made outbound calls utilizing the designated call list Set appointments for the leads that will be sent to sales Lead generation Answered inbound calls Expert in using Zendesk Sell, CRM, Aircall and Fix your Funnel Dialer Email marketing Chat support Retention Manager Amikat Services Inc. Philippines June 2014- June 2016 • • Managed a team of foreign nationals in Retention for a Forex company Monitored each agent’s performance to ensure that the team’s targets were achieved • • Developed and executed strategic plans to improve the team’s performance in retaining the clients Answered escalation calls Sales Team Manager Amikat Services Inc. Philippines October 2013 – June 2014 • • • • Managed a team of Filipinos in Sales for a Forex company Monitored each agent’s performance to ensure that the team’s targets were achieved Developed and executed strategic plans to improve the team’s sales performance Answered escalation calls Sales Advisor Amikat Services Inc. Philippines August 2012-October 2013 • • • Made outbound calls to contact potential leads through various campaigns Trained the leads on how to use the trading platform Assisted the leads in making the initial payment Tertiary Education Bachelor of Arts in Asean Studies College of the Holy Spirit Mendiola Manila Philippines