This is Rhea Manayaga from Manila Philippines. I have extensive customer service experience for the last 11 years. I worked as a call center agent for 2 years, moved to a different company as an Operations specialist (handling both customer service and back-office) for 9 years.
Just this year I shifted to freelancing. I have experience handling an e-commerce store from my US and European clients. My tasks include giving excellent customer service through phone, social media messenger, email, and live chat and admin tasks such as product listing and product reviews.
The systems that I handled are Slacks, Gorgias, Zoho, Tidio, Hubstaff, Aircall, Grasshopper, and Shopify.