Rhea Manansala

RHEA T. MANANSALA #170 DONA MERCEDEZ VILLAGE SAN VICENTE , QUEBIAWAN CITY OF SAN FERNANDO, PAMPANGA E-mail add:-Skype id: rtmanansala Contact #:-/- OBJECTIVE: I would like to work for a company that will enhance the skills I already have as well as provide the opportunity for personal and professional growth and advancement opportunities WORK HISTORY : June 2014-January 2016 SaleStaff Inc Contact Validation/Lead Generation Vanilasoft CRM, softphone November 2011-May 2014 Patrick Insurance Agency Virtual Assistant/ Customer Service CRM used: QQ evolution, Nexsure, Agency Matrix, Softphone,Citrix, Teamviewer, Collaboration tools such as Skype, Hipchat, Circuit, Timedoctor, Hubstaff May 2015-December 2015 Millennia Global Virtual Assistant/Marketing Admin March 2014-May 2014 Contact Validation August 2012- Oct.2012 Air-Met Scientific/Remote Staff Odesk Email marketing, used Mailchimp,Wufoo,Capsule,Google sheet,google docs, CRM Dragon, Basecamp Basic Research Appointment Setting Timedoctor March 2011- May 2011 XT direct Auto Dialer / Softphone June 2010- March 2011 Norbell 24/7 In touch Appointment Setting/Sales Call Center Agent/ Ordertaker Short Projects: Softphone SALES STAFF RULES AND RESPONSIBILITIES:   Cold calling to businesses on behalf of a company, ask qualifying questions and should agree to email and follow up call. Calling people on the list if they are still working in the company, ask for the updated comtact’s info such as the job title, contact #, and email address. AIR-MET SCIENTIFIC DUTIES AND RESPONSIBILITIES  Cleaning up the database.  Calling clients to get their email address, contact # and job titles or do some web research on their information.  Calling them to reserve a seat in a conference meeting.  Calling clients to follow up with their renewals on rental services. PATRICK INSURANCE AGENCY DUTIES AND RESPONSIBILITIES           Doing policy quotations for Personal and Commercial Lines. Sending pending cancellations and renewal e-mails. Handling all the paperworks. Making sure that good quality service is given to the clients. Making and answering calls. Training the new hired workers Handles all the paperworks. Making sure that the clients are well taken care of. Part of the management team. Maintaning database, doing data encoding. NORBELL 24/7 IN TOUCH CALL CENTER as office based:      Order taker from a restaurant in Canada. Set appointments for pickup and delivery orders. Process payments. Did some appointment settings for other campaigns. Handled customer service campaigns for part time. MILLENNIA GLOBAL:  Email handling and calendar management  Email solicitation to magazine subscribers  Making sure designers meet deadlines of submission for magazine printing. EDUCATIONAL ATTAINMENT: *ELEMENTARY San Agustin Elementary School,CSFP *HIGH SCHOOL Cansinala High School, Apalit,Pampanga *COLLEGE Systems and Technology Institute Computer Programming - EDUCATIONAL ACHIEVEMENTS: Consistent honor student –Elem. level Best in English, Best in spelling (district test) Top 5 in High school level TRAINING PROGRAM ATTENDED: GOLD GATES ACADEMY, CSFP Call Center Training Program May 05,2010-June 09,2010 (100 hrs. of finishing course for call center agent) SPECIAL SKILLS: Knowledge in computer (MS Words, MS Excel, Powerpoint) Can type 25-30/wpm CHARACTER REFERENCE: Lisa Carron Supervisor at Patrick Insurance Agency Christine Torres HR manager at XT direct - I hereby certify that the above information is true and correct with the best of my knowledge and belief. ______________________________, Applicant’s signature