Rhea Mae Remon

Your customers deserve fast, reliable support — and that's exactly what I deliver.

I'm Rhea Mae, a Customer Service VA based in the Philippines with 3+ years of BPO experience supporting a high-volume US retail and e-commerce brand. I handle the full spectrum of customer support — email, live chat, and phone — while managing order inquiries, refunds, returns, exchanges, and B2B partner accounts, all independently and with minimal supervision.

What I bring to your business:

✔ 70–100+ customer interactions handled daily across multiple channels

✔ 95%+ quality scores maintained consistently

✔ Handpicked for B2B account coordination based on accuracy and professionalism

✔ Average ticket resolution time of under 24 hours

✔ Zero ramp-up time — I already know Zendesk, Salesforce, Shopify, Gladly, LiveChat, and Loop Returns

**Fully aligned with Australian business hours. **

I'm available 6:00 AM – 12:00 PM PHT, which means I'm online and responsive right when your customers need help most. No timezone delays. No coverage gaps.

I'm not looking for a quick gig — I'm looking for a long-term working relationship with a client who values consistency, professionalism, and someone who genuinely cares about their customers' experience.

If that's what you're looking for, let's connect!