Rhea Lynne Mendoza

Rhea Lynne Mendoza Customer Support Manager, Project Manager, Campaign Manager, Customer Support Representative, Experience Heartbeat - Campaign Manager September 2021 – Present Responsibilities: Make sure that all stats for campaigns are updated. Work closely with the Account Manager to ensure success of each campaign. Communicate with ambassadors through email and LiveChat for any assistance needed. Ignite Brands (Done for You) – Project Manager September 2019 – December 2021 Responsibilities: Assist the team in any project management and admin tasks. I make sure that all tasks are done in time and report anything that needs improvement to the director. Send follow-up emails to clients in creating Amazon stores. Classtag – Customer Support Representative, Social Media Moderator September 2019 – December 2021 Responsibilities: Assist teachers and parents in any inquiry regarding the app. Answer any issues raised through LiveChat and through social media. Help in any social media projects. Finder – Website Publisher October 30, 2018 – Jan. 10, 2020 Responsibilities: Assist the team with maintaining product information that displays on the comparison website to ensure it’s up to date and accurate at all times. Skylight – Customer Support Representative November 2018 – Jan. 2020 Responsibilities: Answer emails on customer inquiries through chat and emails. Thumbtack Inc. – Team Leader June 25, 2011 – February 24, 2018 Responsibilities: • Coach team members to ensure high performance of the team • Provide weekly and monthly reports on team metrics • Set common goal for the team which is aligned with the company’s goal • Identify problems and come up with a solution with the team • Check team members’ work ethics • Answer escalations • Interview interested applicants for email support position • Help in training members for any new updates on company’s product Promotions Manager – Sam Bakker Consulting May 2017– May 2018 Responsibilities: • Answer chat and email inquiries regarding company’s product • Manage company’s Facebook account • Upsell company’s product on interaction with customers • Provide technical assistance for company’s products • Check and update customer’s account • Check order status • Provide refunds • Creating promotions to launch • Closely working with vendors on product launch • Responsible for email marketing • Responsible for answering support related queries regarding promos Triangl – Customer Support Representative April 2015 – February 2017 Responsibilities: Assist the team with maintaining product information that displays on the comparison website to ensure it’s up to date and accurate at all times. Sitel – AT&T Technical Support Representative June 2007 – March 2011 Responsibilities: • Render technical assistance for DSL-related concerns • Provide technical assistance for multiple computer configuration • Dispatch technician for on-location assistance Education Baguio Central University,- • Bachelor of Science in Nursing Skills I am well versed on the following platforms and tools: Zendesk LiveChat Zopim Intercom Salesforce Shopify Oberlo Dropified Trello Asana Amazon Helium 10 So Stocked Brand Warehouse