Rhea Karina Hernandez

OBJECTIVE To obtain a challenging role in the company to utilize my skills and apply my knowledge abilities & expectations, through team work for achieving the company objectives. WORK EXPERIENCE 01/2020 – 01/2022 Customer Support/ Virtual Assistant (Chat/Email Support) Drop shipping SKULL CAVE 1137 66th Street Emeryville, CA 94608 United, States To assist customers via email or chat. Provide detailed information about their concern and come up with a solution. 04/2017 – 12/2017 Customer Support Specialist (Chat/Email Support) Travel Account InterGlobe Technologies ATC Corporate Center, Madrigal, Alabang, Muntinlupa, 1781 Metro Manila To be able to provide correct details with their bookings and reservations. To help them to arrive safe in their final destination. 01/2016 – 03/2017 Customer Service Representative (Inbound calls) Health Insurance Billing Departnment ALORICA Philippines Plaza C Northgate Cyberzone, Filinvest Ave., Alabang, Muntinlupa, 1781 Metro Manila To provide correct monthly bills payment, adjustments and reinstatements. To help them have a better health insurance depends on their age. 01/2015 – 12/2015 Pharmacy Assistant/ Cashier South Start Drug Inc., Unit 4-5 L'Paseo Arcade, Governor's Drive cor. Indang, Trece Martires 4109 To provide outstanding customer service by giving them the correct prescriptions. Operate the cash register appropriately and ensure correct billing. RHEA KARINA HERNANDEZ CONTACT Address: Blk 11 Lot 2 Phase 2 Woodside Subdivision, Brgy Paradahan 1, Tanza, Cavite Phone: - Email:- SKILLS • Computer Literate • Ability to work under pressure • Attention to details • English communication skills • Customer Service Skills • Ability to take on challenges • Able to get along well with co-workers and accept supervision 01/2009 – 01/2010 09/2008 – 12/2008 Poker Card Dealer The Metro Card Club Davao CVA Bldg. Quirino Ave. Davao City To shuffle up and deal. Provide excellent skills and knowledge to our customers. Make sure to satisfy our clients with our services. Cold Kitchen Staff Garden Oasis Porras St. BO Obrero Davao City To serve customers with their delightful desserts and drinks. EDUCATION Hotel and Restaurant Management, 2008 Philippine College of Technology TRAININGS AND SEMINARS Commission on Higher Education - Food and Beverage Services NCII - 2008 Coffee Making Workshop, held at PCT Mini Hotel, November 2425, 2008 South Star Drug, Cash Clerk, Maybunga, City of Pasig, April 27, 2015 South Star Drug, Basic Pharmacy Operation Training, Maybunga, City of Pasig, March 14-15, 2015 Supper ferry 15, On the Job Training April 25 – 30, 2007 Via mnldvo-mnl Philippine College of Technology Kitchen Laboratory, OJT, Kitchen Lab. Assistant March 15-24, 2008 Garden Park Village, Bajada, Davao City