Rhea Glyvilla D. Tilap

Rhea Glyvilla Tilap Cagayan de Oro, Philippines-FB/IG: @rgdtvirtualservices Social Media Manager / Admin Assistant / Customer Success Representative Augusta.Care (Home Care Recruitment Agency) - September 2022 Maintain Facebook Page Ads and weekly picture/content postings on the Facebook news feed Engage with customers and followers Communicate with applicants by text and phone Screen caregiver applicants and schedule in-person interviews Data entry of applicant information Help in creating monthly reports for customers Onboard customers and set up their Facebook page Marketing Coordinator / Executive Assistant / Video Editor Elvira Mk Films (Wedding Videography) - February 2022 to January 2023 Manage clients list, booking, calendar, and email Marketing Coordinator; handles marketing campaigns Sends out contracts and invoices to the client Coordinating with other vendors and ensuring that everything is aligned for the upcoming event Manages Facebook and Instagram accounts Lead Generation Helps and leads the video editing team Other data entry tasks Client Success VA / Admin Assistant Brandfox (Third-Party Logistics Company) - May 2021 to 2023 Serves as the primary point of contact and relationship manager for assigned clients Ensures the timely and professional communication of solutions to clients Upholds SLAs/expected response times across a variety of platforms Regularly checks in with assigned clients to gauge satisfaction levels and learn how the client's experience could be improved or enhanced Delivers exceptional service on a day-to-day basis with the goal of earning and maintaining client's trust and satisfaction Customer Service Representative Chase, AG1, SleepEasy, Pablo and Rusty’s Coffee Roasters (e-Commerce) - 2017 to 2022 Resolved customer inquiries via phone, email and live chat Assisted with placement of orders, refunds, exchanges, and shipping inquiries Answered questions about product, warranties, or terms of sale Handled complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Followed communication procedures, guidelines and policies Recommended potential products or services to management by collecting customer feedback and analyzing customer needs Built sustainable relationships of trust through open and interactive communication Areas of Expertise - Administrative Assistance / Data Entry / Project Management - Digital and Email Marketing - E-commerce - Social Media Marketing - Team Management and Development - Project Management - Client Success Relations - Social Media Management - Content Creation (Graphics/Video) - Branding Strategy - Planning Development - Competitor and Market Research - Copywriting - Customer Service - Amazon FBA - Recruitment Analyst Certifications - Google Digital Marketing & E-commerce (Verify here) Foundations of Digital Marketing and E-commerce From Likes to Leads: Interact with Customers Online Assess for Success: Marketing Analytics and Measurement Make the Sale: Build, Launch, and Manage E-commerce Stores Attract and Engage Customers with Digital Marketing Satisfaction Guaranteed: Develop Customer Loyalty Online Think Outside the Inbox: Email Marketing - Amazon Seller VA (Verify here) - BYOL; Premiere Pro Video Editing (Verify here) Tools / Softwares - Asana, Trello - Slack, Skype, Telegram, WhatsApp, Essendex - Gmail, Google Apps, Dropbox, Outlook - MS Word, Spreadsheet, Presentation - Mailchimp, Klaviyo, HelloSign - Shopify, Recharge, Zendesk, Georgias - Zoom, Google Meet, Calendly - Canva, Adobe Photoshop, Adobe Premiere Pro - Lastpass, Vimeo, Lightshot, Shiphero - 17Hats, Honeybook, Studio Ninja, Filmmaker Flow - Timedoctor, Hubstaff, Toggl Academic History