RHEA GLENN
BALLARES
Virtual Assistant
SCHOOLS ATTENDED
EXECUTIVE SUMMARY
UNIVERSITY OF MINDANAO
A
diligent
professional
with
knowledgeable in providing quality
administrative and customer service
support
through
effectively
handling remote office procedures
and calls. Effectively able to meet set
deadlines and process information
through bright research skills.
Marketing Management
SKILLS & EXPERTISE
E-mail handling and Email inbox
optimization
Calendar & Meeting Scheduling
Research, Data Collection and Data
Entry
SMM (scheduling posts)
Website post management
Customer Support
Google Suite: Drive, Docs, Sheets,
Forms, Mail, Calendar, Slides
MS Office (Word, Excel, PowerPoint,
Outlook)
Other administrative support
CONTACT ME:--
Reii Ballares
Dipolog City, ZN PH 1700
2014
Bachelors of Science in Business Administration
Covers the essentials of the research study on markets, products,
pricing, distribution, and promotions (through advertising, sales
promotion, personal selling, and/or publicity).
ALTERNATIVE LEARNING SYSTEM
2013
Basic & Advance Learning
COSMETOLOGY
Beautifying and improving the hair, skin, and nails.
WORK EXPERIENCED
APPOINTMENT SETTER
Simple.biz
May - June 2024
1
Responsible for identifying potential clients, reaching them on
the phone, and scheduling an appointment for a sales.
ENGLISH AS SECOND LANGUAGE
TEACHER
April 2023 - pres.
3
LPort Company
Responsible for teaching English to non-native speakers.
Create lesson plans, assess student progress, and provide
constructive feedback to help students improve their language
skills.
Teaching with Korean students in begginer and intermidiate
students.
BACK OFFICE SUPPORT
Virtual Buddy 24/7
October 2023 - April 2024
6
Research, Data Entry, Processing, and Management.
Credentialing, Compliance Management, and Record Keeping.
CUSTOMER SUPPORT SPECIALIST
Virtual Buddy 24/7
Jul. 2022 - Oct. 2023
1-3
Manage large amounts of incoming calls. Keep records of
customer interactions, process customer accounts, and file
documents.
WORK EXPERIENCED
SOCIAL MEDIA MANAGER
LASH N TIPS - OWNER
WORK EXPERIENCED
Feb. 2023 - Dec. 2023
10
Planning and developing social media campaigns.
Crafting compelling content or getting it developed.
Posting and Scheduling content across social media accounts
through Meta Business Suite.
Engaging with customers on different platforms.
Analyzing running campaigns.
Staying on top of the latest social media trends.
Graphic Design (such as: flyer design, poster design, tarpaulin
design, business cards, loyalty cards, MENU and more).
Basic Content Writing.
Scheduling appointments.
Organizing my appointments and tasks using Trello.
SALES ASSOCIATE
Home Credit Philippines
Mar. 2022 - Oct. 2022
6
Prepare clients documentation, collecting of information and
working with the system. Take responsibility with risk arising on
signed contract.
E-COMMERCE INBOUND AGENT
AVAS Flowers
Jul. 2020 - Feb. 2021
7
Responsible for handling customer inquiries and concerns related
to online purchases. Responsible for processing and taking
payments for inbound sale orders through the phone.
APPOINTMENT SETTER
GreenAdapt
2019
Contact leads, often on cold calls, from a list to explain the
product or service of our company offers and to gauge the
interest of the potential client.
SALON MANAGER
M BEAUTY LOUNGE
2018 - 2019
1
Promoting high levels of customer service.
Advertising their services, and ordering and selling hair or beauty
products.
Creating and implementing business strategies and delegating
tasks to team members.
Setting up KPI’s every month to achieve goals.
SOCIAL MEDIA MARKETING
M BEAUTY LOUNGE
2018 - 2019
1
Combines marketing and social media management to
architect and enhance her social media presences,
including interacting with customers, promoting brandfocused interactive and engaging content, and
expanding opportunities for revenue.
Manage social media accounts for brands and blogs as
well as email management.
Set up meetings between the client and her customers
and make a successful appointments.
Posting content across their social media accounts.
Create visual communications such as adverts, branding,
publicity materials and layouts (such as: flyer design,
poster design, stickers, MENU design, business cards,
loyalty cards design).
Scheduling post twice a day using Business Suite.
TRAVEL CONSULTANT
TOURIFIC ESCAPADE HUB - OWNER
2017 - 2019
2
Do daily administrative tasks, scheduling and organizing
my client’s files in travel account.
Managing Facebook Groups.
Social media: Creating/Posting content to Instagram and
Facebook, LinkedIn platforms
Creating graphics using Canva for social media posts.
Creating content, distributing and promoting, e-marketing
services to a target market over the Internet or through
digital tools.
Data Entry, and internet researching, getting quotes from
various energy suppliers.
Running and Managing FB ADs.
Email Management.
Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar,
Slides
Advise clients about options for travel in accordance with
stated objectives.
Facilitate travel arrangements and accommodations for
individuals and groups.
Create letter of authorities for customers and then
submitting it to suppliers.
Communicating to different brokers and suppliers through
email and extracting what was said by the
broker/supplier via email/tickets
Creating Invoicing and process legal documents.
ASSISTANT MANAGER
7/ELEVEN CORP. PH
2015 - 2016
1
Provides administrative support to managers and the
project team within a company or organization.
Responding to emails, answering phone calls, performing
research, compiling data, and helping with strategy
development.
Data Entry, doing reports in a day to day routine.
Supervising employees during day-to-day tasks, providing
customer support in escalated situations and managing
the overall workflow of a workplace.
Helps to coach, counsel, and discipline employees.
Aids in developing, coordinating, and enforcing systems,
policies, procedures, and productivity standards.
Identifies strategic goals by gathering pertinent business,
financial, service, and operations information.
VIRTUAL ASSISTANT CERTIFIED TRAINING
How to Become A Virtual
Assistant Course
Equipped with the skills and knowledge
necessary to become a successful virtual
assistant.
Virtual Assistant Tools
Calendar Management:
Mastered calendar management practices, including
scheduling appointments, coordinating meetings,
and organizing events to optimize time efficiency.
Facebook Ads for Beginners and
Advanced
Proficiency in various digital tools and
platforms that can enhance your efficiency,
communication, and overall productivity.
Learned more about Facebook advertising, catering
to both beginners and advanced users Detailed
understanding of the platform’s features, strategies,
and best practices to help you create successful ad
campaigns.
Social Media Management:
Word Press Basic and Advanced
Developed proficiency in social media
management strategies, including content
creation, scheduling, engagement, and
analytics assessment.
Learned the basics of WordPress to advanced
techniques and customization. Provided
comprehensive knowledge and practical experience
in using WordPress effectively.
Graphic and Video Creation
using Canva:
Shopify Freelancing
Acquired skills in graphic and video design
using Canva, including creating visually
appealing content for various platforms and
purposes.
Data Entry:
Demonstrated expertise in accurate and
efficient data entry techniques, ensuring the
integrity and organization of information.
Equipped with the skills and knowledge necessary
to become a successful Shopify freelancer. To
specialize in e-commerce with Shopify. Guided to
setting up, managing, and optimizing Shopify stores
for clients. Learned how to navigate the platform,
create engaging online stores, and implement
strategies to drive sales and growth.
Project Management:
Learned project management principles and
techniques, including task organization, timeline
management, and coordination with team members.
