RHEA
Fermilan
OBJECTIVE:
Dedicated and versatile professional with a proven track record in customer service,
social media management, recruiting, and education. Seeking a challenging role that
leverages my skills and experience to drive organizational success.
CONTACT ME
SKILLS AND SOFTWARE
Customer Service Representative - 9/10 (3 years)
Rodriguez Rizal-
Provided exceptional customer service through various communication channels, resolving inquiries and
issues promptly and effectively.
Maintained a high level of customer satisfaction, resulting in a 20% increase in customer retention rates.
Collaborated with cross-functional teams to improve internal processes and reduce response times.
Assisted in training new team members and served as a mentor to ensure a cohesive and efficient team.
Virtual Assistant/ Social Media Management - 9/10 (3 years)
EDUCATION
Bachelor of Physical
Education
Polytechnic University of the
Philippines
2015 - 2020
Licensed Professional Teacher
SKILLS
Developed and executed comprehensive social media strategies, resulting in a 40% increase in follower
engagement and brand visibility.
Created engaging content, managed content calendars, and monitored social media analytics to
optimize performance.
Collaborated with marketing and creative teams to produce visually appealing and impactful social
media campaigns.
Canva, Trello, Metricool, Facebook, Instagram, Youtube, Tiktok
LinkedIn Recruiter/Outreach specialist - 9/10 (1 year)
Responsible for sending automated LinkedIn requests/messages to our target prospects using
Linkedhelper.
Used LinkedIn to identify and contact potential buyers and business partners.
Craft personalized messages to reach out to potential clients
Googlesheet, Lusha, MS word
Licensed Professional Teacher - 9/10 (1 year)
Team Collaboration
Well-Organized
Tech-savvy
Problem-solver
Computer Literacy
Time Management
Designed and delivered engaging lessons, tailored to meet the diverse needs of students.
Utilized a variety of teaching methods and technologies to enhance student learning experiences.
Creating and distributing educational content
Graphic Design - 9/10 (1 year)
Print and Digital Media: Designing for various mediums, including print materials (brochures, posters, shirts)
and digital platforms (websites, social media graphics)
Producing visual content such as logos, illustrations, layouts, and various graphics using software like Adobe
Photoshop, Canva
WORK EXPERIENCE
Transportify Philippines - Customer Service Representative | June 2020 - 2023
Coordinate and monitor supply chain operations
Ensure premises, assets and communication ways are used effectively
Utilize logistics IT to optimize procedures
Communicate with suppliers, retailers, customers etc. to achieve profitable deals and mutual
satisfaction
Outreachly - Linkedin Outreach Specialist | March 2022 - 2023
Develop and execute effective outreach strategies to attract potential customers.
Research companies to create strategic communication plans
Source leads according to instructions given by the CEO
Maintains and keep client records and leads in a spreadsheet or Airtable
Virtual Assistant Freelancer/ Social Media Management - Upwork | March 2020 -2023
Conduct online research to find address and contact details for a given list of companies.
Create content to post on the company’s social media channels. Schedule appointments.
Experience with word-processing software and spreadsheets (e.g. MS Office)
