Rhea Dimatulac

RHEA I. DIMATULAC 400 Barngka Drive, Brgy. Barangka Drive Mandaluyong Telephone no.:- Email:- Education TERTIARY EMILIO AGUINALDO COLLEGE ERMITA,MANILA BS Nursing     - FAR EASTERN UNIVERSITY SAMPALOC, MANILA BS Nursing     - SECONDARY VEL MARIS SCHOOL DASMA., CAVITE Secondary   - Experience Service Delivery Coordinator Lightwire BusinessMay 2018 - Present Submitting service orders received from sales staff, these orders may relate to: Internet services WAN services IP Telephony Managed hardware Liaising with technical staff to ensure the order is processed in line with customer’s expectations. Proactively tracking supplier progress on orders Lightwire has placed with them to ensure they are meeting required timelines. Keeping the client updated as to order status and any updates as we receive them from our suppliers. Escalating provisioning issues as/when encountered Passing completed service orders to the billing department Voice and Data Services Manager AloricaAug. 18, 2014 – May 2018 Complete complex product order packages Engage Order Writer via RDS Provide complex order package single point of contact Conduct Product Cut Over Coordination Meetings Monitor Critical Dates Follow-up on order request to ensure service/products are installed Coordinate with the customer to complete order request Pro-actively take steps to work and resolve jeopardies Contact and engage inter-departments/work groups to expedite request Provide Network Design Assistance In sum, the liaison between the front end team (sales team) and the downstream departments (including the ordering team and provisioning/translations) Verify information with the customer before the ordering team processes the orders Check the released orders before allowing the downstream departments to work them and create changes in the customer's accounts Technical Support Representative 24/7 Customer June. 17, 2013 – Dec. 13, 2013 To assist customers with their concerns and queries To assist customers with the basic use of the Microsoft applications To assist customers on their emails and email issue To troubleshoot customer’s computer and cable connection issues To help customers having difficulties in their computers Bookkeeper Lu Chi Authentic Dimsum HouseJan. 2011 – Feb. 2012 Locate and attach appropriate files to incoming correspondence requiring replies. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Collect and disburse funds from cash accounts, and keep records of collections and disbursements. Operate electronic mail systems and coordinate the flow of information Order and dispense supplies. Prepare and mail checks. Technical Support Representative 24/7 Customer Jan. 2011 – Feb. 2012 To assist customers with their concerns and queries To assist customers with the basic use of the Microsoft applications To assist customers on their emails and email issue To troubleshoot customer’s computer and cable connection issues To help customers having difficulties in their computers Technical Support Representative Advanced Contact Solutions Inc.           Dec. 2009 – Jan. 2011 To assist customers with their concerns To assist customers with the basic use of the Microsoft applications To troubleshoot customer’s computer connection issues To help customers having difficulties in their computers Skills Extensive customer service experience Excellent written and verbal English communication skills Extremely productive in a high volume, high stress environment Efficient and highly organized Basic computing skills Personal Information Age:34 yrs. Old Date of Birth:Feb. 18, 1986 Place of Birth:Guadalupe, Makati Civil Status:Single Height:5'4 Religion:Roman Catholic Nationality:Filipino Language Spoken:English/Tagalog Name of Mother:Concepcion U. Ilagan