Rhea Cariquitan

I am dedicated and motivated individual who is able to work in a busy environment and produce high standards of work. I am an excellent team worker and am able to take instructions from all levels and build up good working relationships with all colleagues.

As a point of contact in our team, I am in charge of managing the flow of information and providing regular updates. I help provide information, answer questions, and escalate concerns or issues to appropriate staff as needed. I also lead the monthly training within our team for any policy updates.

In addition, I used to work in Advertising company for 7 years as a Sales Officer, and I am the officer in charge under our department. My responsibilities encompass building and maintaining strong, long-term customer relationships, addressing queries and requests from both walk-in and online customers, and accurately recording all sales transactions. I prepare and present monthly sales reports, including unpaid accounts, stocks, and supply levels, to upper management. Daily, I report team needs and issues to ensure consistent quality of work, and I also train new sales officers.

Lastly, I also used to work as a Customer Experience Agent under a BPO company for 1 year. Provided exceptional customer service via call, resolving inquiries and complaints efficiently and effectively. Maintain detailed call records, consistently met performance metrics, and demonstrated exceptional communication and interpersonal skills, resulting in consistently positive customer experiences. Experienced in handling sensitive customer information with discretion and confidentiality.