Rhea Barrera

RHEA SENICA PEDROSA P-6, Brgy Alegria, San Francisco, Agusan del Sur Mobile No- Email:- OBJECTIVE: I am committed caring and friendly Physiotherapist with a great passion for helping people of all ages, I have previous experience in supporting a variety of patients ranging from children suffering from development problem to adults and the elderly affected by and recovering from injuries’ and movement disorders. I have excellent communication skills, both written and oral and I enjoy working with a variety of different people PERSONAL DATA: Date of Birth : November 12, 1977 Place of Birth : Surigao City Civil Status: Single Religion : Roman Catholic Citizenship : Filipino Height : 5’2 Weight : 52 kgs EDUCATIONAL BACKGROUND: Primary San Francisco Pilot Central Elementary School- San Francisco, Agusan del Sur Secondary Father Urios High School-San Francisco-San Francisco, Agusan del Sur College Father Urios Saturnino University- Butuan City Course Bachelor of Science in Nursing SKILLS: Communication Skills, Problem solving Skills, Design Skills, management Skills EMPLOYMENT HISTORY: Sutherland Global Services Customer Service eBay Chat Email Support (UK/NA) November 10, 2014 to February 2020 Escalation/Appeals Agent: * Answer general inquiry regarding eBay policies * Assisting members updating their account * Service as platform between buyers and sellers * Decide the case based on the information on file ECI Quest Voice to Text Conversion Agent ( May 2012 to September 2014 * Real time conversion of incoming voice messages to text using editing transcription software Escalation Agent ( September 2013 to 2014 * Edit messages escalated by regular agents and decide whether messages is convertible or unconvertible Top Agent: 2013 March, June, August, September Top Escalation Agent: June 2014 Interglobe Technologies Travel Process Associate / CSR ( March 2011-July 2011) * Book reservation and quote ticket fare * Provide information regarding baggage fees, cancellation and changes fees, award tickets and benefits of mileage plus account * Re-accommodate cancelled. changed flight schedule * Sell and cross sell products and co-shared partners Private Nurse (Geriatric/Pediatric; Multiple hip Fracture Patients; CVA/ Turner Syndrome/ Cancer patients * Giving Oral and parental medicine as per physician's order * Bathe, dress and feed infants, children, elderly, or disabled clients * Arranges formula and change diapers for infants or elderly * Plan, arrange and serve meals for clients and carry out other duties * Keep records of everyday activities and health information regarding each client * Participate in emotional well-being of children and elderly Training and Seminars Attended * Training for infants and toddler Abiertas House of Friendship, Boni Serrano Ave. Quezon City (February 26- March 11, 2005 * Advance Basic Life Support, Saints Beradette Lourdes College, Quezon City(April 5- April 9, 2005 * First Aid Training, Saint Bernadette Lourdes College, Quezon City REFERENCES: Ms. Bessie RemorinBsN -Costumer Service Representative Makati, Metro Manila Christopher BardelasPCSMO Provincial JailPatin-ay, RADS I hereby certify to the best of my knowledge and ability that the above data are true and correct RHEA S. PEDROSA Applicant