PANGANIBAN, RHANDY MAGSALIN
37-D. Gen. A. Natividad St., Palingon, Tipas, Taguig City
Contact #:- / 02 -
E-mail Address:-
Personal Data:
Age:30
Date of Birth:September 3, 1986
Gender:Male
Civil Status:Married
Height:165 cm
Weight:78 kg
Nationality:Filipino
Religion:Catholic
Permanent Address:43 C Gen A Natividad St., Palingon, Tipas, Taguig City, Manila
Skills Summary:
Customer service oriented
Online English Instructor
Business Management Skills
Computer literate (Hardware and Software Troubleshooting)
Great Command in English oral and written communication
Flexible in different task
Dedication to work
Can work effectively in minimal supervision
Educational Background:
Qualification:Bachelor’s / College Degree
Field of Study:Bachelor in Secondary Education Major in Economics (Social Studies)
Institute / University:Adamson University
Graduated:April 2008
Employment History:
1. Ingram Micro PhilippinesApril 2017 – June 2017
Mckinley Hills, Taguig City
SAP knowledge
Shipment tracking
Issue RMA and credit memo (if needed)
Post Sales Consultant for customer’s after sales query
Assists the customer to handle lost, damage and additional orders for IT products
2. Public School TeacherAugust 2012 – April 2017
San Antonio National High School
Mayapis St, San Antonio Village, Makati City
Duties and Responsibilities:
Facilitate learning in the school through functional lesson plans, daily log activities, and appropriate, adequate, and updated instructional materials;
Monitor, assess, and evaluate learners' progress;
Undertake activities to improve performance indicators;
Maintain updated learners' records;
Update parents on their progress regularly;
Counsel and guide students;
Maintain harmonious relationship with fellow workers;
Participate in staff development activities.
3. Sales AssociateJuly 2010 – July 2012
Process Synergy Inc.
San Miguel Properties Centre
2nd F #7 St. Francis Street, Mandaluyong City
Sales Associate (San Miguel Brewery Inc.,)
Responsibilities:
Coordinate with key account managers regarding weekly order forecast of the business
Monthly Sales Reporting presented to the Sales Managers per area
Review possible business proposals and marketing campaign offered by suppliers in line with the business
Doing daily and monthly reports (Sales Monitoring Report using SMC database)
4. Client Business AnalystMay 2008 – June 2010
Telus International Services Inc.,
4th F Market Market,
The Fort Global City, Taguig
Client Business Analyst
Responsibilities:
Act as front liners for the company by assisting customers’ inquiries and concerns on their network services.
Helping and analyzing the best prepaid or post paid plans suited for the customers’ account.
Assisting the clients in programming their phones.
Doing the first level of trouble shooting on clients’ phone for network problems or technical concerns.
Provide updates and up selling other plans to the clients’ for additional sales of the company
***PART TIME JOBS***
a. On-Line ESL Instructor (Part Time Job)November 2015 – May 2016
51Talk (Home Base Online Teacher)
Teach English Language to students via online
Provide feedback and comments on the students’ performance during the class
Correct mispronounced words
Deliver areas for improvements for the students every after session
b. Call Analyst(Part Time Job)November 2015 – May 2016
Virtual Ad Agency (www.virtualadagency.com.au)
Listen to calls between the customers and sales agent and determine if it is a lead, sales enquiry or missed opportunity
Provide feedback and comments on the call to improve the business
Consolidate the calls and submit reports on a weekly basis
Ensure that there will be no Missed Opportunity by consolidating Missed Calls and Abandoned Calls.
Identify where the lead source came from to determine if the campaign for the clients are effective or not
Licenses / Certifications:
LicenseLicense NumberExamination Date
Licensure Examination for Teachers 10/28/2008
(LET)
I hereby certify that all of the information mentions above are true and correct in behalf of my knowledge.
________________________________
Rhandy M. Panganiban