Rhandy Panganiban

 PANGANIBAN, RHANDY MAGSALIN 37-D. Gen. A. Natividad St., Palingon, Tipas, Taguig City Contact #:- / 02 - E-mail Address:- Personal Data: Age:30 Date of Birth:September 3, 1986 Gender:Male Civil Status:Married Height:165 cm Weight:78 kg Nationality:Filipino Religion:Catholic Permanent Address:43 C Gen A Natividad St., Palingon, Tipas, Taguig City, Manila Skills Summary: Customer service oriented Online English Instructor Business Management Skills Computer literate (Hardware and Software Troubleshooting) Great Command in English oral and written communication Flexible in different task Dedication to work Can work effectively in minimal supervision Educational Background: Qualification:Bachelor’s / College Degree Field of Study:Bachelor in Secondary Education Major in Economics (Social Studies) Institute / University:Adamson University Graduated:April 2008 Employment History: 1. Ingram Micro PhilippinesApril 2017 – June 2017 Mckinley Hills, Taguig City SAP knowledge Shipment tracking Issue RMA and credit memo (if needed) Post Sales Consultant for customer’s after sales query Assists the customer to handle lost, damage and additional orders for IT products 2. Public School TeacherAugust 2012 – April 2017 San Antonio National High School Mayapis St, San Antonio Village, Makati City Duties and Responsibilities: Facilitate learning in the school through functional lesson plans, daily log activities, and appropriate, adequate, and updated instructional materials; Monitor, assess, and evaluate learners' progress; Undertake activities to improve performance indicators; Maintain updated learners' records; Update parents on their progress regularly; Counsel and guide students; Maintain harmonious relationship with fellow workers; Participate in staff development activities. 3. Sales AssociateJuly 2010 – July 2012 Process Synergy Inc. San Miguel Properties Centre 2nd F #7 St. Francis Street, Mandaluyong City Sales Associate (San Miguel Brewery Inc.,) Responsibilities: Coordinate with key account managers regarding weekly order forecast of the business Monthly Sales Reporting presented to the Sales Managers per area Review possible business proposals and marketing campaign offered by suppliers in line with the business Doing daily and monthly reports (Sales Monitoring Report using SMC database) 4. Client Business AnalystMay 2008 – June 2010 Telus International Services Inc., 4th F Market Market, The Fort Global City, Taguig Client Business Analyst Responsibilities: Act as front liners for the company by assisting customers’ inquiries and concerns on their network services. Helping and analyzing the best prepaid or post paid plans suited for the customers’ account. Assisting the clients in programming their phones. Doing the first level of trouble shooting on clients’ phone for network problems or technical concerns. Provide updates and up selling other plans to the clients’ for additional sales of the company ***PART TIME JOBS*** a. On-Line ESL Instructor (Part Time Job)November 2015 – May 2016 51Talk (Home Base Online Teacher) Teach English Language to students via online Provide feedback and comments on the students’ performance during the class Correct mispronounced words Deliver areas for improvements for the students every after session b. Call Analyst(Part Time Job)November 2015 – May 2016 Virtual Ad Agency (www.virtualadagency.com.au) Listen to calls between the customers and sales agent and determine if it is a lead, sales enquiry or missed opportunity Provide feedback and comments on the call to improve the business Consolidate the calls and submit reports on a weekly basis Ensure that there will be no Missed Opportunity by consolidating Missed Calls and Abandoned Calls. Identify where the lead source came from to determine if the campaign for the clients are effective or not Licenses / Certifications: LicenseLicense NumberExamination Date Licensure Examination for Teachers 10/28/2008 (LET) I hereby certify that all of the information mentions above are true and correct in behalf of my knowledge. ________________________________ Rhandy M. Panganiban