Rhalmala Ellis | Freelancer Resume

ABOUT ME To posi vely and signiﬁcantly contribute to the organiza on of which I am apart. Maintaining po si vity throughout the process, pu ng forward a focused a tude. Thus, will aide in giving the organiza on a good image and also in upli ing myself. SKILLS RHALMALA ELLIS VERSATILE MARKETING (WORK FROM HOME) Sep 2022 - May 2023 B2C Sales Representa ve RENT TO OWN SERVICE (WORK Oct 2021 - Sep 2022 C ustomer/Sales Representa ve SUPREME MANAGEMENT BUSINESS SOLUTIONS Jun 2021 - Sep 2021 C ustomer service and B2B Sales Representa ve SUTHERLAND GLOBAL SERVICES Oct 2017 - Dec 2018 • Delivered excep onal customer service by warmly gree ng and assis ng clients, ensuring a welcoming store environment. • Eﬃciently processed sales transac ons and managed returns, maintaining accuracy and speed. • Provided knowledgeable support for product inquiries and assisted customers in making informed purchasing decisions. DIGI REPS Jul 2023 - Jan 2024 Sales Representa ve MEDICARE SALES COLD CALLING PURCHASING CASHIERING CALCULATIONS LANGUAGES ENGLISH REFERENCES ADRIAN SUTHERLAND T: (876)- ROGER ELLIS T: (876)- - WORK EXPERIENCE MANAGEMENT CUSTOMER SERVICE - B2C SALES REPRESENTATIVE BUSINESS TO BUSINESS ADVISING Comfort, WILLIAMSFIELD P.O., 00000 Manchester, Jamaica, 00000, Chile My du es included: • Executed cold calls for Medicare leads • Managed both inbound/outbound call tasks • Qualiﬁed prospects for Medicare beneﬁts • Transferred leads to specialists for closure M y du es included: • Handled 200+ daily calls • Upli ed client engagement • Guided credit repair queries • Boosted realty interest online • Delivered outstanding customer service and drove B2B sales through proac ve client engagement and persuasive communica on. • Facilitated seamless naviga on and secure transac ons for clients purchasing toll-free numbers for their businesses. • Managed high-volume inbound and outbound calls, eﬃciently handling over 200 daily interac ons. • Consistently achieved and o en exceeded daily sales targets with a minimum of three successful sales. • Addressed customer inquiries promptly, providing eﬀec ve resolu ons and ensuring customer sa sfac on. • Excelled in cold calling and appointment se ng, eﬀec vely expanding the customer base. • Excelled in conver ng leads into revenue, consistently securing a minimum of three closed sales per day. • Led sales via 150-200 daily calls • Boosted revenue through conversions •Called both inbound & outbound leads WORKING SOLUTIONS United States Feb 2024 - Present Customer Support Coordinator • Expertly managed inbound and outbound communica ons using Five9 and auto-dialer systems. • Provided specialized support for assisted living inquiries, ensuring customer sa sfac on. • Eﬃciently qualiﬁed leads to match assisted living requirements with suitable op ons. • Skillfully directed calls to relevant departments or advisors for op mal service delivery. • Handled over 50 customer inquiries daily, priori zing prompt and eﬀec ve resolu on. • Consistently maintained a warm and empathe c tone, building rapport with diverse clientele. EDUCATION KNOX COMMUNITY COLLEGE 2015 BISHOP GIBSON HIGH SCHOOL FOR GIRLS 2012 School Cer ﬁcate