ABOUT ME
To posi vely and significantly
contribute to the organiza on of
which I am apart. Maintaining po
si vity throughout the process,
pu ng forward a focused a tude.
Thus, will aide in giving the
organiza on a good image and
also in upli ing myself.
SKILLS
RHALMALA
ELLIS
VERSATILE
MARKETING (WORK
FROM HOME)
Sep 2022 - May 2023
B2C Sales Representa ve
RENT TO OWN
SERVICE (WORK
Oct 2021 - Sep 2022
C ustomer/Sales Representa ve
SUPREME
MANAGEMENT
BUSINESS
SOLUTIONS
Jun 2021 - Sep 2021
C ustomer service and B2B Sales Representa ve
SUTHERLAND
GLOBAL SERVICES
Oct 2017 - Dec 2018
• Delivered excep onal customer service by warmly gree ng and
assis ng clients, ensuring a welcoming store environment.
• Efficiently processed sales transac ons and managed returns,
maintaining accuracy and speed.
• Provided knowledgeable support for product inquiries and
assisted customers in making informed purchasing decisions.
DIGI REPS
Jul 2023 - Jan 2024
Sales Representa ve
MEDICARE
SALES
COLD CALLING
PURCHASING
CASHIERING
CALCULATIONS
LANGUAGES
ENGLISH
REFERENCES
ADRIAN SUTHERLAND
T: (876)-
ROGER ELLIS
T: (876)-
-
WORK EXPERIENCE
MANAGEMENT
CUSTOMER SERVICE
-
B2C SALES REPRESENTATIVE
BUSINESS TO BUSINESS
ADVISING
Comfort, WILLIAMSFIELD P.O., 00000
Manchester, Jamaica, 00000, Chile
My du es included:
• Executed cold calls for Medicare leads
• Managed both inbound/outbound call tasks
• Qualified prospects for Medicare benefits
• Transferred leads to specialists for closure
M y du es included:
• Handled 200+ daily calls
• Upli ed client engagement
• Guided credit repair queries
• Boosted realty interest online
• Delivered outstanding customer service and drove B2B sales
through proac ve client engagement and persuasive
communica on.
• Facilitated seamless naviga on and secure transac ons for
clients purchasing toll-free numbers for their businesses.
• Managed high-volume inbound and outbound calls, efficiently
handling over 200 daily interac ons.
• Consistently achieved and o en exceeded daily sales targets
with a minimum of three successful sales.
• Addressed customer inquiries promptly, providing effec ve
resolu ons and ensuring customer sa sfac on.
• Excelled in cold calling and appointment se ng, effec vely
expanding the customer base.
• Excelled in conver ng leads into revenue, consistently securing
a minimum of three closed sales per day.
• Led sales via 150-200 daily calls
• Boosted revenue through conversions
•Called both inbound & outbound leads
WORKING
SOLUTIONS
United States
Feb 2024 - Present
Customer Support Coordinator
• Expertly managed inbound and outbound communica ons
using Five9 and auto-dialer systems.
• Provided specialized support for assisted living inquiries,
ensuring customer sa sfac on.
• Efficiently qualified leads to match assisted living requirements
with suitable op ons.
• Skillfully directed calls to relevant departments or advisors for
op mal service delivery.
• Handled over 50 customer inquiries daily, priori zing prompt
and effec ve resolu on.
• Consistently maintained a warm and empathe c tone, building
rapport with diverse clientele.
EDUCATION
KNOX COMMUNITY
COLLEGE
2015
BISHOP GIBSON
HIGH SCHOOL FOR
GIRLS
2012
School Cer ficate
