Rhaiza Alvarez

RHAIZA L. ALVAREZ 09 VIRTUAL ASSISTANT PROFESSIONAL EXPERIENCE PERSONAL DATA June 19, 1997 Female English, Filipino, Cebuano CONTACT --Skype ID: live:arhaiza14 Medellin, Cebu, Philippines 6012 EDUCATION BS in Management Accounting College University of San Carlos- Highschool Medellin National Science & Technology School- CLIENT EXPERIENCE ASSOCIATE / VIRTUAL ASSISTANT Australian-based clients 5Elk | Cebu, Philippines | January 2021 – May 2022 • Initial preparation of ROA document • Onboarding • Super and Insurance Research • Compliance Checklist or File Audit • Outbound calls • Make sure salesforce and Xplan is updated • Admin Tasks • Prepare Post-Implementation document • Prepare Review Report, Cash Report, and Renewal & Retention Report • Pre-fill application forms • Prepare Initial meeting requirements CUSTOMER SERVICE REPRESENTATIVE Teleperformance | Cebu, Philippines | September 2019 – January 2021 • • • JP Morgan Chase Account: Assist customers regarding fraudulent transactions in their account. Issue refunds and replacement for Debit & Credit cards. CDS Account: Assist customers regarding their magazine subscription. Issue refund for cover that are not received. Target Account: Assist customers in placing their order. Issue refunds and replacements for items that have defects and not received. SKILLS • Microsoft Office • CRMs (XPlan, Salesforce, Xeppo) • Data Entry • Basic accounting procedures • Completed SAP Business One • Time Management • Can create news articles • Coaching & Mentoring • Photo Editing • Trello, Docusign, Stripe ESL TEACHER 51 Talk| Cebu, Philippines | April 2018 – August 2019 • Teach foreign students basic, intermediate and advanced English to Kids and adults, including professional. • Give feedbacks and evaluation to students ONCALL CASHIER Casa Gorordo Museum| Cebu, Philippines | April 2018 – December 2018 • Frontdesk personnel • Handle payments and receipts CONTACT REFERENCES: Faith Hall | Coach at 5Elk |- Clyde Seno | Supervisor at Teleperformance |- Paolo Marc Laspinas | ESL Teacher at Intercountry Philippines |-