REZZYVEL CABUSO
Unit 20 D Tower 2 Aurora Gardens
San Juan Manila
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WORK EXPERIENCE
Milky Way Distributions Limited – Homebased
Customer Service Assistant Manager, May 2016-December 2016
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May 2016- December 2016
Resolves Customer Complaints
Approves Returns and Refunds
Prepares Daily Report Evaluation and Quality Assurance for the Team
Facilitate problem solving and collaboration
Coach and help develop team members; help resolve dysfunctional behavior
Create an environment oriented to trust, open communication, creative thinking, and cohesive team
effort
ORACLE VISAS, DUBAI,
Senior Migration Consultant, Feb 2014 – Jan 2016
Resolve customer complaints regarding sales and service.
Plan and direct staffing, training, and performance evaluations to develop and control sales and service
programs.
Review operational records and reports to project sales and determine profitability.
Confer or consult with department heads to plan advertising services and to secure information on
equipment and customer specifications.
Assessing ApplicationsInitial screening newly signed applicantsVisa application for clientFollow up
applicationsResearch and development for specific businessConverts interested clients to saleProvides
customer service to existing customers
IQOR PHILIPPINES, ANGELES CLARK , PAMPANGA
Assistant Vice President for Training, Apr 2010 – Dec 2013
Trains newly hired agents for Product Sales and English communications skills inbound and
outboundAttended and Certified as the Product Trainer at the telecom global training summit for one of the
major telecom providers in the United States for Product Specifics,Customer Service Training and Train the
Trainer SummitHiring new agents and staff members, planning in conjunction with top executives and
providing communication between a business's management and employees.Conducts Final interview for new
applicantsDevelop and maintain training curriculum for assigned transit programs; assist with the development
of the training curriculum for other customer service operations centers.Determine appropriate and varied
instructional methods to ensure understanding of materials by all types of adult learnersTrain all new and
current customer service staff in departmental functionsCoordinate needs-analysis activities to determine
customer service skill and knowledge requirementsWork with departmental management to create individual
training plans for all customer service staff and report their progress.Recommend corrective actions for
individual staff members and procedural improvements for all customer service staffIncorporate monitoring,
customer complaints and other feedback into refresher trainingCoordinate training conducted by other staff
members to ensure consistency,accuracy and thoroughnessDevelop and conduct tests to measure trainee
progress and to evaluate trainingeffectiveness
NORBELL PHILIPPINES, SAN FERNANDO, PAMPANGA
Operations Manager / Global Training Manager, Jan 2006 – Mar 2010
Recruitment Coordination with Technical panel and understanding their requirements,defining job positions.Resourcing, screening and short listing resumes through various job portals or elseinternal reference, head hunting.Short listing the resumes based on desired skills and experience.-Advertising vacancies, screening and short listing
resumes.-Conducting telephone and Personal interviews in coordination with departmentalheads.Training &
Development-Scheduling and arranging training while coordinating with external trainers andtraining programs.Identification of training needs and nominating candidates for training.-Encouraging participation of employees in
various organizational events.HR Administration:-Preparing Final settlements, Gratuity, leave salary and all
employee benefits.-Compilation & processing of attendance data in attendance system.-Processing monthly
attendance muster for workers, trainees & officers.-Maintaining employees personal files and records,
communicating HR policies &across the organization at all levels.
CONVERGYS PHILIPPINES, MAKATI CITY, MAKATI
Team Leader, Oct 2003 – Jan 2006
Lead by setting a good example (role model) - behavior consistent with wordsCoach and help develop team
members; help resolve dysfunctional behaviorRecognize and celebrate team and team member
accomplishments and exceptional performancePrepares Daily Sales ReportNeeds to meet monthly
QuotaTop sells for 12 consecutive monthsMaking outbound calls for Emedco Account
RY ALLFREIGHT, QUEZON CITY,
Product and Development Manager, Mar 1998 – Sep 2002
Tracks packages and prepares manifest forms airfreight, sea freight and land freightservicesTrains customer
service for new branchesPrepares checklist for productionPrepares daily reports for productions issuesPrepares
daily sales reportTracks packages through UPS, FedEx, DHL, Airborne and TNTVisit potential customers for
new businessProvide customers with quotationsNegotiate the terms of an agreement and close salesGather
market and customer information and provide feedback on buying trendsRepresent your organization at trade
exhibitions, events and demonstrations
EDUCATION
SIENA COLLEGE , QUEZON CITY,
CENTRO ESCOLAR UNIVERSITY, MANILA,
Business Management
REFERENCE
Reference available upon request
