Rezorecion Raroque

Rezorecion S. Raroque- -  EMPLOYMENT HISTORY Operation Manager for Account Transfers |  Wells Fargo Enterprise Global Services, LLC.-Philippines. BGC, Taguig City | October 2020-January 2021 Manage the Account Transfers Servicing and Processing team which consist of 18 direct reports, 4 sub processes (ACAT Incoming, ACAT Outgoing, Non-ACAT Incoming and Non-ACAT Outgoing). The process covers the review process of transfer requests and taking in inbound calls for queries related to Account Transfers. Team Leader for Client Transition and Servicing |  Northern Operating Services Asia Inc.-C&IS BGC, Taguig City | November 2019-April 2020 Manage 3 sub processes ( NAI: New Account Initiation, Account Maintenance and CDM:Client Depot Management) with 10 direct reports. Our team ensures all client accounts are opened and maintained with the correct information as per the requests received through the work management system in place. Manager Operations for Cash and Liquidity Management |  HSBC Electronic Data Processing-GBM Commonwealth, Quezon City | September 2017-November 2019 Our team provides the daily cash balance projections to the front office for our London, Paris, Spain, Netherlands, Luxemburg, Switzerland, Ireland and Belgium office. Managing team’s performance in providing quality and timely delivery of PLA’s (Performance Level of Agreement) for Cash & Liquidity Management with 6 direct reports. Assistant Manager Technical for Cash and Liquidity Management |  HSBC Electronic Data Processing-GBM Commonwealth, Quezon City | May 2014-September 2017 Deliver quality and timely projections of cash balances to front office. Provide full technical and operational support to the direct management and other business areas. Global Support Executive for Cash Equity -Settlements |  HSBC Electronic Data Processing-GBM Commonwealth, Quezon City | Aug 2012-Apr 2014 Responsible in ensuring trades settle on time and only fail under exceptional basis. Ensure that the bank has minimal risk exposure by avoiding buy-in, trade rejection, late penalties and interest claims.  Global Support Executive for Cash Equity-Broker Matching |  HSBC Electronic Data Processing-GBM Commonwealth, Quezon City | May 2010-Aug 2012 Ensure that all broker trades are affirmed in compliance to PLA and all exceptions are escalated accordingly. Global Support Executive for HBUS Customer Care Retail |  HSBC Electronic Data Processing Commonwealth, Quezon City | June 2007-May 2010 Provide superior customer service over that phone by exhausting all possible options to resolve customer's concern-"First call" resolution while maintaining 100% compliance to the company's procedure. EDUCATION Bachelor in Science in Business Management | Graduated in April 2005 University of the Philippines, Pampanga