Reziel Sinangote

I started my career as a Chat support representative , which laid the foundation for my skills in customer communication and assistance. After that, I transitioned into a role as a Customer Service Representative, where I primarily handled inquiries via phone for almost two years. In this role, I focused on financial account management, specifically for a "Buy Now, Pay Later" service.

My daily responsibilities included managing customer disputes related to orders from various partnered and non-partnered merchants utilizing our services. I guided customers through the resolution process, providing clarity on their transactions and helping them understand our policies. I encouraged customers to bring any concerns to my attention so that I could offer timely solutions. This role required strong communication skills, patience, and a thorough understanding of our financial products to ensure customer satisfaction and maintain trust in our services. Overall, my experience in both chat and phone support has equipped me to effectively address and resolve inquiries while promoting a positive company image.