Rezel Joy

REZEL JOY MAGHANOY QUALIFICATIONSUMMARY Productive, self-motivated, and reliable Professional with over a year of experience in providing quality Client and Customer Services to clients across Asia and America as well as providing comprehensive communication and quality call-handling service to prepare clients and students to meet their specific goals and objectives set by company standards. Flexible, accountable, and committed to providing service that are at par or beyond company expectations. SYSTEM FAMILIARITY KV Core KW Command Trello Boomtown Mojo Chime Google Workspace Follow Up Boss Red X Hootsuite NWMLS Zillow Redfin Broker Sumo Top Producer e Edge Vulcan 7 Salesforce Zendesk Shopify Gorgias Slack Airtable META Gohigh Level LinkedIn FGFunnels Canva PROFESSIONAL EXPERIENCE TRAINING&CERTIFICATIONS Basics of Real Estate: Home Buying & Selling MLS Circulation and Management Handling Objections Lead Management: Tom Ferry Scripts Lead Management: Mike Ferry Scripts Basics of Geo-Farming Buyer & Seller Leads FSBO Leads Expired Leads Circle Prospecting Basics of Social Media Management Microsoft Excel Training Course TECHNICAL SUPPORT REPRESENTATIVE T e l e p e r f o r m a n c e | X f i n i ty Handles inbounds call regarding activation of internet, cable and telephone. Performs basic troubleshooting for modem, cable boxes, and telephone. INSIDE SALES ASSOCIATE LaBauve Group| Virtudesk Prospecting Expired and FSBO leads Prospecting Buyer Leads CRM Management and Data entry Appointment Setting EXECUTIVE ASSISTANT Sellin' With CC Keller Williams Realty Atlantic Partners | Virtudesk Prospecting Expired and FSBO leads Prospecting Buyer Leads CRM Management Email and calendar Management SALES REPRESENTATIVE (ECOMMERCE) WonderEar Respond to email inquiries. Handles both Inbound and call regarding customer inquiries and sales. Process and track orders through Shopify B2B CALLING MENUS PROS Reach out to various businesses to propose advertising opportunities on the menus of our clients. Customer Service Representative Audious and HueHearing (Ecommerce) Respond to email inquiries. Handles refund and replacement processes. Process and track orders through Shopify EXECUTIVE ASSISTANT FIRESTARTER ENTERTAINMENT Develop and maintain a filing system. Email management. Social Media Management and video editing. Scheduling; reviewing, prioritizing and responding to emails; answering and returning phone calls; organizing documents; maintaining records EXECUTIVE ASSISTANT SIX A1 Email management. Create ads for blogs and post them on Linked In and Meta. Video transcription. EDUCATIONALBACKGROUND BACHELOR OF ARTS MAJOR IN WORLD HISTORY MINDANAO STATE UNIVERSITY- ILIGAN INSTITUTE OF TECHNOLOGY MASTER IN HISTORY MINDANAO STATE UNIVERSITY- ILIGAN INSTITUTE OF TECHNOLOGY