Rezel Busa

Rezel Busa PROFESSIONAL SKILLS Professional Skills Customer Service (Phone, Email, and Live Chat Support) Conflict Resolution and De-escalation Order Processing and Management Refunds and Dispute Handling Travel and Booking Assistance eCommerce Support (Buyers and Sellers) Delivery Partner Support CRM and Ticket Management Systems Zendesk, Salesforce, and Amadeus (GDS) Communication and Interpersonal Skills Time Management and Organization Attention to Detail Policy Compliance and Documentation Problem-Solving and Critical Thinking Multitasking in High-Volume Environments Adaptability and Professionalism SOFTWARE EXPERIENCE Zendesk Salesforce Amadeus Shopify eBay Seller Hub Uber Eats Internal Tools Expedia Partner Central Front Dialpad NMI GetResponse Checkout Champ Klaviyo Outlook Gmail Google Workspace Microsoft Office WORK EXPERIENCE ROLE/POSITION Enlightened Today| November 2024 - May 2025 Handled phone and email support for refund and order-related concerns. Processed refunds and ensured timely resolutions. Tracked shipments and updated customers on delivery status. ROLE/POSITION Concentrix | June 2022 - October 2024 Assisted customers with flight bookings, changes, and cancellations. Resolved flight disruptions and rebooking issues with care and speed. Used reservation systems (e.g., Amadeus) to manage itineraries. ROLE/POSITION TASKUS| October 2021 - June 2022 rovided phone support to Uber Eats delivery riders during live deliveries. Assisted with navigation issues, app glitches, and order delays.or to highlight any achievements ROLE/POSITION Eperformax| October 2018 - February 2021 Provided email support to buyers for orders, returns, refunds, and disputes. Delivered live chat support to sellers for listing, shipping, and account concerns. ROLE/POSITION Teleperformance| December 2017 - June 2018 Assisted customers over the phone with hotel bookings, changes, and cancellations. Provided support for payment issues, special requests, and booking confirmations. EDUCATION SCHOOL/COLLEGE/UNIVERSITY June 2014 - October 2017 Completed Coursework in Computer Technology BOHOL INSTITUTE of TECHNOLOGY - JAGNA REFERENCES Karen Calmona | Concentrix /Team Leader|-- Lalaine Balingit | Concentrix /Colleague |-/-