Rezel Busa

Portfolio since 2017 Customer Service / Virtual Assistant Rezel Busa About Me My name is Rezel Busa, and I began my customer service career on December 12, 2017, working with top BPO companies in Cebu and Manila. I’ve supported global brands including Qantas, Hotels.com, eBay, Uber Eats, and Enlightened Today, handling phone, email, and live chat support across travel, eCommerce, and delivery industries. Over the years, I’ve grown through hands-on experience resolving complex issues, working under pressure, and even assisting teammates, especially during my time at Qantas. I’m reliable, adaptable, and committed to delivering excellent customer care. On November 25, 2024, I transitioned into my first Virtual Assistant/Customer Service role, bringing the same professionalism and dedication to remote work. Skills & Tools Creative Skills Tools I Use Salesforce, Amadeus, Shopify, eBay Seller Hub, Expedia Partner Central, Uber Eats Internal Tools, Front, Dialpad, NMI, GetResponse, Checkout Champ, Klaviyo, Google Workspace (Docs, Sheets, Gmail, Drive), Microsoft Office (Word, Excel, Outlook) Customer service (phone, email, chat), conflict resolution and order management. Proficient in multitasking and resolving complex customer concerns atravel, eCommerce, and delivery platforms. Proficient in order management, refunds, dispute resolution, and team collaboration. Skilled in de-escalation, active listening, multitasking, and adapting to different customer personalities. Known for calm, professional communication, even under pressure. Project: Virtual Assistant / Customer Service – Enlightened Today Duration: Started November 25, 2024 Provided customer support for an eCommerce brand through Front (email support) and Dialpad (phone support), assisting with order inquiries, refunds, and shipping concerns. Utilized Checkout Champ, Shopify, Shipping Station, and NMI to check order details, process transactions, and manage fulfillment updates. Note: The only proof of tools I was able to retain are from Front and Checkout Champ. Access to Dialpad and Shipping Station was system-controlled and not saved for personal records. Phone Support Emailing Project: Customer Service Representative – Qantas (via Concentrix) Duration: June 2022 – October 2024 Provided phone support for Qantas passengers, assisting with bookings, cancellations, flight changes, and special travel arrangements. Handled customer cases using companymonitored systems such as Salesforce, Genesys, Amadeus, and Microsoft Excel for documentation and case tracking. Note: All work was conducted using company-provided tools and equipment, which were monitored, so I was unable to retain personal copies or proof of access. Project: Customer Service Representative – Uber Eats (via TaskUs) Duration: October 2021 – June 2022 Provided phone support to Uber Eats delivery riders, assisting with real-time concerns such as app issues, navigation problems, and payment inquiries. Used Salesforce and internal company tools to document cases, update delivery statuses, and ensure smooth operations during active deliveries. Project: Customer Service Representative – eBay (via Eperformax) Duration: October 2018 – February 2021 Handled email support for buyers, assisting with order issues, refunds, returns, and account concerns. Also provided live chat support for sellers, helping with listing management, shipping inquiries, and policy-related questions. Ensured smooth and professional communication while resolving concerns efficiently across both buyer and seller accounts. Project: Customer Service Representative – Hotels.com (via Teleperformance) Duration: December 2017 – June 2018 Provided phone support to Hotels.com customers, assisting with hotel bookings, changes, cancellations, and urgent travel concerns. Ensured professional and efficient service during high-volume periods while maintaining a calm and solution-focused approach. Testimonials "Recognized as a Top Teammate at eBay for consistently delivering outstanding support, teamwork, and dedication proving that excellence isn’t just about performance, but also how you lift others up along the way." "Consistently recognized through positive surveys and feedback at Enlightened Today proof that genuine care, patience, and clear communication always leave a lasting impression." Rezel Busa Portfolio Let’s Work Together Telephone : - Email - Soclal Media : @zelle.iz