Dynamic sales professional with 11+ years of experience in BPO and telecommunications sales, skilled in cold calling, lead generation, and team leadership. Proven ability to drive revenue growth, optimize sales processes, and deliver high customer satisfaction. Expertise includes upselling, recontracting strategies, KPI management, sales analytics, and performance coaching. Strong track record of managing high-volume inbound and outbound sales operations, converting leads, and maintaining CRM systems for maximum efficiency.