Reynaville Timario

Reynaville Timario Professional Summary Dedicated and highly skilled Virtual Assistant with 2 years of experience providing top-notch administrative support and customer service. Backed by 7 years of experience in a contact center environment, working for esteemed companies such as HomeAdvisor and Angi, where I honed my abilities in communication, problem-solving, and time management. Adept at managing emails, calendars, and various administrative tasks with precision and efficiency. Proficient in Microsoft Office Suite, Google Workspace, and other essential tools, with a proven ability to quickly adapt to new technologies. Committed to maintaining high standards of confidentiality and professionalism while helping businesses streamline their operations and achieve their objectives through reliable virtual assistance. Contact information Davao City, Philippines-www.linkedin.com/in/reynaville Professional Experience Virtual Assistant Freelance Dec 2022 – Present ● ● ● ● ● ● Manage email correspondence, ensuring timely and professional responses. Organize and maintain digital calendars, schedule appointments, and coordinate meetings. Doing social media management, cold calling, and appointment setting. Perform data entry, document preparation, and maintain accurate records. Provide exceptional customer service via email and phone, handling inquiries and resolving issues. Utilize tools such as Microsoft Office Suite, Google Workspace, Trello, and Slack for efficient workflow management. Customer Service Representative HomeAdvisor/Angi at Concentrix March 2021- May 2023 ● ● ● ● Received recognition as the Top Agent for two consecutive years. Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing assistance with HomeAdvisor/Angi services. Answer incoming calls, emails, and messages from customers seeking information, support, or assistance with HomeAdvisor/Angi services. Investigate and troubleshoot customer issues and complaints, identifying root causes and determining appropriate solutions. ● Educate customers on the benefits and features of HomeAdvisor/Angi services, including how to use the platform to find service professionals, request quotes, and schedule appointments. Sales Representative SiriusXM at VXI June 2018-December 2020 ● ● ● ● Achieve and exceed assigned sales targets for SiriusXM subscriptions, products, and services. Provide exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction. Effectively communicate the value proposition of SiriusXM products and services to potential customers. Maintain accurate records of customer interactions, sales transactions, and follow-up activities. Credentialing Specialist/Data Entry Specialist Medversant at Flatworld Solutions January 2015-April 2018 ● ● ● ● Conduct primary source verification of healthcare provider credentials, including education, training, licensure, and certifications. Manage the credentialing process for new healthcare providers, ensuring compliance with organizational policies and regulatory standards. Coordinate provider enrollment with insurance companies, Medicare, Medicaid, and other payers, ensuring timely and accurate completion of enrollment applications. Maintain accurate and updated credentialing databases and electronic files, tracking credentialing expirations and renewals. Education Bachelor of Science in Accountancy University of Mindanao Davao City, Philippines June 2011-Nov 2014 Skills ● ● ● ● ● ● ● ● ● Email and Calendar Management Administrative Support Customer Service Project Management Data Entry and Document Preparation Proficiency in Microsoft Office Suite, Google Workspace, Trello, Slack Excellent Communication and Problem-Solving Skills Strong Organizational and Time Management Abilities Adaptability to New Technologies