Reynaldo V. Mejia Jr.

RAIN MEJIA REYNALDO VENCE MEJIA JR. CUSTOMER SERVICE TEAM LEADER / ADMINISTRATIVE ASSISTANT / SOCIAL MEDIA MANAGEMENT P R O FILE I've been in the industry for 12 years as a Team Leader for a Customer Service Campaign in BPO and remote (WFH) setup. I love managing a team and have a wide array of doing admin tasks such as Data Entry/Inventory, FB ads management, and some Accounting stuff. S K I L LS Customer Service (Email/Chat) Social Media Management E-Commerce Support Data Entry/Inventory Email and Text Marketing Project Management Performance Management E D U CATIONAL B A C K G R O U N D Access Computer Colleges Associate in Computer Science Enrolled since Sept. 2002 up to 2004 3rd-year level C H A RACTER RE F E R E N C E S Emil Martin Senior Operations Manager TaskUs Philippines Cell: - Steffi Nicole Escolar Operations Manager TaskUs Philippines Cell: - C O N TACT DETA I L S Cell: - Email:-Address: B-25 Lot 1 Area F, Sapang Palay, CSJM, Bulacan, 3024 Skype: live:.cid.d31b05b43310c3b0 Website: https://rainmejia.mystrikingly.com/ LinkedIn: https://www.linkedin.com/in/rainmejia-76b0b916a/ C A R EER SUMMA R Y Administrative Assistant / Customer Service / Order and Data Entry Management Vitafive | April 2021 to Sept. 2021 Chat and Email Support using Gorgias and Reamaze Checking of orders, processing a refund using tools such as Amazon Seller Central, Shopify, and Recharge Data Entry using ZOHO CRM and order platforms such as SPS Commerce and OrderDog Customer Service Team Lead / WFM Planner Browze | Sept. 2020 to Sept. 2021 Chat and Email Support using Gorgias Checking of orders, processing a refund using tools such as Shopify and Magento Manage day-to-day planning and operations of the team Customer Service Team Lead / Quality Analyst / Social Media Manager Nano Hearing Aids | Aug. 2020 to Aug. 2021 Chat and Email Support using Gorgias Checking of orders, processing a refund using Shopify Facebook Business Manager analysis and FB ads seeding management Customer Service Team Lead TaskUs Philippines | Dec. 2018 to Mar. 2021 Manage and coach a team of customer support executives to deliver excellent customer service Proactively manage customer issues and may act as the first level escalation for the team Maintain and improve key performance measures Deliver key projects to improve customer service Customer Service Team Lead Afni Philippines | May 2014 to July 2018 Designs and creates software solutions to solve pain points for various clients Checks feasibility of software prototypes Modifies code to fix errors Technical and Customer Service Representative VXI Global Philippines | 2013 to April 2014 Teletech Philippines | Aug. 2012 to April 2013 Stream Global Services | 2010 to April 2012 Teleperformance Philippines | 2019 to April 2010