Reynaldo Nubla

Reynaldo Nubla - Manila, Philippines- SUMMARY SKILLS A dedicated Customer Service Representative with 3 years of experience and as Quality Assurance Analyst delivering exceptional Critical thinking customer experiences, resolving issues efficiently, and promoting brand Effective communication loyalty. A Result-driven and passionate QA with expertise in issue Ability to work well under pressure Expert in Microsoft Office Record-keeping and following protocols resolution, conflict management, Auditing, A very keen to detail to enhance the overall product quality. Hire me and help me to grow your business. WORK EXPERIENCE QUALITY ASSURANCE ANALYST | INTOUCH CX Results-driven Quality Assurance Analyst with 3 years of experience EDUCATION EARIST MANILA Bachelor of Science in Business Administration- GREGORIO PERFECTO HIGH SCHOOL 2011 - 2015 ensuring seamless user experiencess across Airbnb's platforms, leveraging expertise in manual/automated testing, defect tracking, and process improvement. A well oriented QA auditing cases, tracking records and helping ambassadors to provide exceptional customer service to our users. EXECUTIVE ASSISTANT | PARTIDO REPORMA An Executive Assistant for Election provides high-level administrative support to senior executives or officials involved in election campaigns or electoral processes. Our primary responsibility is to ensure the smooth functioning of the executive's professional life. REFERENCE Rafael Rex Botero Media Relation - CUSTOMER SERVICE REPRESENTATIVE | TELEPERFORMANCE Medical Customer Service Representative provide exceptional service to our users, healthcare professionals, and insurance providers, addressing inquiries, resolving issues, and ensuring satisfaction.