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Reynaldo Valdez
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Carmona Cavite
beevee.valdez
WORK EXPERIENCE
SKILLS & COMPETENCES
Queue Manager
Weserv Systems International Inc. (A Fujitsu
company)
10/2019
Tasks
Shift Lead - Service Desk
Weserv Systems International Inc. (A Fujitsu
company)
Taguig City, Philippines
OnOffboarding ticket creation
Creation/Modification of records thru CUCM
Creation/Modification Voicemail thru CUC
Handling IT incidents and requests received via
telephone, email and SSP
Incident logging through the Help Desk application and
managing/prioritizing workload
Remote user administration
Service Desk Analyst
Stefanini Philippines
10/2012 – 01/2014
Makati Philippines
Global provider of technology-based business solutions: IT Outsourcing
Services
Technical Support Representative /
Dispatch
Condor POS Solutions RP Inc.
07/2011 – 05/2012
Quezon City, Philippines
Canadian Company, pioneering in the Philippines to provide point of
sale systems and hardwares
Customer Support Specialist
D-Link Singapore
08/2009 – 08/2010
Singapore
Specialises in networking solutions that range from workgroup
networks to LANs
Technical Support Representative (L3)
Alorica Phils. Inc
02/2006 – 08/2009
Pasig City, Philippines
Leading provider of customer management outsourcing solutions
spanning the entire customer lifecycle
Active Directory
Web development
Cisco Voice
Monitor and acknowledge tickets before missing
Response SLA Initial review of tickets and assigning to
appropriate resolver Work with ticket assignee's
towards resolution Work closely with different team
managers on different queue reports Generate daily
and in some cases customize reports that include ticket
SLA, Ageing, Volume, etc.
03/2014 – 10/2019
Global Delivery Center of Fujitsu.
Tasks/Achievements
Networking
MS Office
O365
Win OS
Customer Service
Service Desk
VMware
EDUCATION
Diploma in Information Technology
(Programming)
GOTEC International Business School
06/2004 – 04/2006
Paranaque City, Philippines
TRAINING & CERTIFICATIONS
ITIL Foundation V3 Certificate in IT Service
Management
Certificate#:GR-RV
MS Server 2012 (09/2012)
INTERESTS
Android/IOS app development
Network engineering
Psychology
Reading
Web development
Entrepreneurship
Video games
