Reymark Mea Saludo

Technical, IT support, Google Suite Manager, Customer Service

Provide telephone, remote and desk-side support to the business, both locally and globally when needed

diagnosing and resolving customer issues while tracking and recording the issue using Remedy call logging system.

Assist in handling the volumes of contacts in Technology globally through phone, email, self-service and direct contact, assisting in resolving or reassignment to the appropriate teams where applicable.

Ensure that customers are provided with regular updates on fault diagnosis prior to resolution and follow up that the customer is fully satisfied.

Escalate support queries to appropriate IT teams and work collaboratively to ensure timely resolution.

Perform user administration tasks on a host of end-user based applications and systems, both locally and globally.

To create and share knowledge with all members of the global team.

Handle both software and hardware installations, ensuring licensing procedures are followed, and help maintain a complete asset listing.

Provide support to all mobile and end users devices, both FT and personally owned where appropriate.

Understand the full range of services that the Service Desk provides.

Develop and maintain a good understanding of businesses and support priorities.

Contribute to the continual service improvement of end-user services.

Here are List of my Skills and Services:

• Customer Service Support (email, chat, social media)

• Technical Support

• IT Service Desk (Ticketing Services)

• Email Handling Support

• Live Chat Support

• General Admin Support

• Email handling and Calendar Management? Following up with clients/customers.

• Answering support tickets

Tools I've been used:

-Live Agent

-Salesforce (SFDC) CRM

-Jira Escalation

-ZenDesk

-Acquire.io

-Live Supporti

-LiveZilla

-RocketBots

-CSAD