REYGIE DE CASTRO
CONTACT INFORMATION
BIOLOGICAL DATA
Rizal, Philippines
Marital Status: Married
Citizenship: Filipino
PROFILE SUMMARY:
I’m a freelance virtual assistant and online ESL teacher with over three years of experience working from home,
streamlining tasks for small business owners and guiding international students in building strong, confident English
communication skills.
Core Skills:
•
Customer support
•
Knowledgeable of several work applications
•
Handling emails
•
Computer literate
•
Responding to chats
•
Fluent in English
•
With years of experience dealing with foreign clients
EDUCATION:
2002 - 2006
Jose Rizal University
Bachelor of Commercial Science Major in Management
TRAININGS ATTENDED:
2022
General Virtual Assistant
Virtual Executive Assistant
WORK EXPERIENCE:
July 2023 – present
Part-Time | Flexible
Mar 2022 – Present
Project-based |Flexible
Mar 2008 – Jan 2018
English as a Second Language Online Teacher
-- Conduct lessons for various students.
-- Assisting the students to improve their vocabulary and pronunciation.
-- Providing feedback on the student’s performance and improvement.
General Virtual Assistant
-- Responding to emails, chats, and SMS.
-- Inbound/outbound phone calls.
-- Attend meetings with the client.
-- Create and fill out forms.
-- Submit claims.
-- Update the schedules of staff/employees.
-- Organize files.
-- Conduct research.
-- Provide reports.
-- Generate leads on LinkedIn.
-- Create basic designs on Canva.
Customer Service Representative | Technical Support
Transcom Worldwide Philippines
-- Handling billing concerns.
-- Processing payments.
-- Add cable boxes, internet modems, and phones to the system.
-- Process orders.
-- Provide the status of the order.
-- Activate/troubleshoot cable boxes and internet modems.
-- Set up appointments.
-- Assist technical support representatives in adding equipment to the system.
-- Keeping accurate records of customer interactions, including the nature of
the issue, the steps taken to resolve it, and any follow-up actions needed.
-- Meeting KPIs such as call resolution time, customer satisfaction ratings, and
first-call resolution rates.
