Reycie Camannong

I am an Operations and Customer Support Specialist with several years of experience in the hospitality, SaaS, vacation rental, and property management industries. I have worked with short-term rental operators, hotel teams, and tech platforms, helping them provide smooth operations and outstanding service to guests and clients.

My background includes supporting more than 60+ active short-term rental properties, coordinating maintenance schedules, booking vendors, communicating with cleaners, and ensuring that every property is guest-ready. I have hands-on experience with Hostaway, Guesty, and different PMS and booking platforms, including Airbnb, VRBO, Booking.com, Zillow, Thumbtack, Angi, and more. I am used to working remotely, solving problems quickly, and keeping daily workflows organized.

Customer interaction is one of my strongest skills. I have provided support through phone, live chat, email, and video calls, ensuring that customers receive accurate solutions with a positive experience at every touchpoint. I am comfortable investigating issues, escalating cases to developers when needed, and following through until they are resolved. I also update knowledge base articles and share feedback with product teams to improve features and usability.

In addition to support, I have experience with training and onboarding. I have walked clients through features step-by-step, hosted live sessions, and helped them feel confident using the platform. At Guesty, I was selected as a temporary Lead Domain Specialist where I handled escalated cases and helped teammates with complex inquiries. I enjoy mentoring, collaborating, and being a dependable team member.

I am highly organized, a fast learner, and comfortable using tools such as Zendesk, Intercom, Notion, Asana, Monday.com, ClickUp, Zoom, Okta, Slack, and Canny. I can manage inboxes, track tickets, coordinate schedules, and support daily operational work with efficiency.

I am passionate about helping teams succeed. Whether it is solving a guest issue, supporting a customer with a technical problem, or coordinating maintenance across multiple properties, I always focus on delivering a smooth experience. I am excited to support a company where service, teamwork, and reliability matter.