PERSONAL PROFILE
I am a very motivated driven individual with a passion of
continuous growth and learning. I adapt quickly to challenges
and I have great problem solving abilities. Also I’m a
teamplayer, I believe in maintaining positive and collaborative
work ethic because it will positively impact all interactions with
my teammates to help the team and achieve the common goal
the will help the company. Throughout my career, I have
gained valuable experience in BPO industry. I am confident that
with the skills and capabilities I have, I can contribute to the
success of the company, team or organization by bringing
diverse skill set to make a meaningful impact in this role.
WORK EXPERIENCE
Technical Support Operations
(TSO/SME/TIER 2 ESCALATION)
Frontier Communications
May 2021 - Present
Working as a Tier2 Technical Expert Support
by assisting production employees and
handling escalated phone calls.
Customer Service/Sales Representative
REYCA F.
BAGIOHANON
CONTACT ME AT
AT&T Communications
August-- April 2021
Working as customer service sales
representative, assisting customer with their
billing/general concerns and processing
orders offered by AT&T.
Technical Support Representative
Vodafone New Zealand
February
2017 - July-
Working as a Technical resolution expert who
assist customers with their internet, TV and
phone.
Customer Service Representative
(Email and Chat)
Zalora Philippines/Australia
Relocation, Mintal Davao City
Philippines 800
-Skype ID: aicha.bagiohanon-
October
2015 -- January 2017
Working as an Email/Chat support who
process and track customer's order, general
inquiry and billing concerns.
EDUCATION HISTORY
2011 - 2015
Bachelor in Information Technology
Intercity College of Science and
Technology
