Rey Franco L Amio
299 Mercury Street, Upper Quezon Hill
Baguio City 2600
Cell:-
Email:-
WORK EXPERIENCE
Convergys
CSR eBay NA
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07/2013 - 2017
Handled customer inquiries, complaints, account questions and disputes.
Placated irate callers and built trust,
Located resources for technical problem resolution and suggested options.
Assisted new reps in handling challenging calls and shared best practices.
SITEL
TSR
Technical support representative trainee
05/2010 - 08/2010
Kompyuteran 09/2000 - 03/2004 co-owner/operator
Managed the day-to-day operations of the internet cafe: operation of networked computers, installation
of software and attending to various customer needs.
Department of Energy
06/1997 - 08/2000
Clerk III
• Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail
systems and personal computers.
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Answered telephone calls and took messages.
EDUCATION
University of the Cordilleras
BS in Nursing
2004 - 2008
UP Diliman
BS in Geology
units
1988 - 1994
SKILLS
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Email/chat support
Ebay Listing/Dropshipping
Data Entry
Software - MSOffice, Adobe Photoshop
Systems: Windows 10, Linux (Debian)
Troubleshooting – Computer hardware, routers, hubs and software
DSL/Wi-Fi/Networking troubleshooting
Writing
