Rey Jay R. Manigos

REY JAY MANIGOS General VA REMOTE JOB EXPERIENCE About Me Looking to enhance your team's customer service? With over a decade of experience in BPO/Call Centers and expertise in customer service, technical support, data entry, social media marketing, WordPress, and HomeAGlow Operations Associate / Appointment Setter April 2023 to February 2024 Confirming scheduled appointments via call, email, and text message. Updating client data into CRM Zendesk, I'm here to elevate your Solar Sidekicks business to the next level. Outbound Sales March 2023 - Setting appointments for solar installations - CustomMade Studios Philippines May 2021 to December 2022 Design Consultant for Custom Jewelry Email support for clients purchasing personalized LANGUAGE English Filipino Cebuano EXPERTISE jewelry Providing design recommendations and quotes Convoy Audit and Medium Carrier Specialist December 2020 to March 2021 Truck count audit Outbound call LawnStarter Email Support Management Skills Appointment Setting B2B sales Customer Service Critical Thinking Email Support April 2019 - December 2020 Supporting customers through ZenDesk Dispatch Convoy Customer Sign-Up / Customer Service Specialist October 2017 to November 2018 Truck count audit Outbound call ON-SITE JOB EXPERIENCE Time Warner Cable - Escalation Desk Teleperformance Philippines – Bacolod City March 2016 to January 2017 Take supervisor calls. Do floor support Time Warner Cable - Technical Support Representative Teleperformance Philippines – Bacolod City August 2014 to March 2016 Resolved customer technical issues, courteously, and straightforwardly. Discussed billing concerns and sales calls Comcast, Smart PostPaid, Sears - Technical / Sales Support Representative Transcom Worldwide Philippines, Inc. – Bacolod City September 2012 to August 2014 Managed call flow and responded to technical support needs of customers. Assisted customers with their bill and service issues Diners Club, Bank Of China - Outbound Sales Representative I-Tell Global Solutions – San Carlos City December 2011 to September 2012 Met and exceeded company sales and productivity goals EDUCATION Consumer Electronics NCII 2009 San Carlos Technical School San Carlos City, Negros Occidental, Philippines