Rey H. Canubas
Purok 6, San Jose, Malaybalay City, Bukidnon-
Educational Background:
Primary:
Malaybalay City Central School
Malaybalay City-
Bukidnon National High School
Secondary:
Malaybalay City-
Tertiary:
Mindanao Arts and Technological Institute
Bachelor of Science in Office Administration
Major in Office Management
Sawmill Site, Brgy. 9, Malaybalay City-
Skills:
1. Typing
2. Computer literate
3. Stenography
Experience:
Teleperformance
Ayala Centrio Mall, Claro M. Recto Ave, Cagayan De Oro City
Supervisor, Operations
February 11, 2019 – August 26, 2020
I managed 10 agents in the same account. My role included coaching the agents, giving real-time support, and
helping when they didn’t know how to resolve a customer’s concern. I made sure all the KPIs were met. I also took
care of administrative tasks like handling the timesheets of all agents. I also took Supervisor Calls, this was when
the customer asked to speak with a Supervisor. I did call listening as well, where I identified the opportunities and
the wins of the agents on their calls. I provided coaching and made sure they learned something from the coaching
session and improved their calls.
SME – Subject Matter Expert
January 1, 2019 – February 11, 2019
I helped the newbies when they had issues with their calls. If they needed real-time support because they didn’t
know how to answer the customer’s concern or problem, I was there to help. I always made sure they were
confident and ready to take calls. They handled the calls, and I provided the solution until they learned it on their
own.
Account Expert (Agent)
June 11, 2018 – January 1, 2019
I worked for a telecommunications account. My primary role was to assist customers, explain their bills when they
had confusion, process payments for their bills, and help them with their orders when they wanted a new phone.
Every concern they had, I fixed it for them.
Virtual Assistant – Inside Sales Agent
Redwood Real Estate
April 21, 2023 – May 1, 2024
I handled outbound calls and made sure I gathered information from the lead, like what their ideal property is and
when they’re planning to buy. I also provided detailed notes for the client so when they follow up, it would be
easier to match the lead to a property that fits their description.
Virtual Assistant – Real Estate Cold Caller
Distressed Solutions
September 26, 2020 – October 25, 2024
Real estate cold calling, with a focus on foreclosures, tax deeds, and lis pendens. Throughout my career, I’ve been
responsible for qualifying leads based on their motivation to sell, helping maintain a strong pipeline for the sales
team. Part of the role also involved training me to become an Acquisition Manager. I’ve been trained, but I still
need a chance to gain experience in that role. I also acted as a Property Manager, handling all calls, answering
inquiries, and setting up property visits.
Virtual Assistant - Business Development Representative Manager
Ultraliminal
October 28, 2024 – February 14, 2025
I handled 6 BDRs, gave real-time feedback on their calls, and helped them generate appointments for the client. I
also made sure I created an easy and comfortable script for everyone, something that’s simple and easy for the
leads to understand when we’re calling. I listened to calls to identify improvement opportunities, gave coaching,
and also cleaned the data before uploading it into the system.
Executive Assistant
Ottawa Lawn Salon
February 17, 2025 – Current
Part of my role included handling basic accounting, like managing and tracking expenses, uploading receipts to a
folder for documentation, and updating a Google Sheet to make sure everything is tracked properly. I created
invoices for the whole company and managed the team’s timesheets. I also called applicants when someone
applied to the company, conducted both initial and final interviews, sent out contracts to new employees, and
once they signed, I uploaded and organized them in our system. Whatever the clients wanted me to do, I made it
happen.
Character References:
Suzzaine Mariano
Real Estate Cold Caller
Malaybalay, Bukidnon-
Jannah Jave Beniga
Executive Assistant
Davao City-
Kristian David Sta.Ana
Virtual Assistant, Manager
Manila, Philippines-
