REY ANGELY A. SAINES
Davao City, Philippines | https://www.linkedin.com/in/rey-angely-saines--| -
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A versatile and adaptive individual that can work effectively within a team and independently with
initiative, working on assigned tasks and roles. Aspiring to work and offer skills where there is room for
growth. Highly trainable individual and is recognized for good work ethics. Experienced customer service
advocate from business process outsourcing companies under different accounts and was virtual office
assistant responsible for multiple tasks.
EXPERIENCE AND TRAININGS
CUSTOMER SERVICE ADVOCATE/ REPRESENTATIVE
Alorica Inc. Davao, Philippines | April 2019 – June 2019
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Completed training for Lyft Driver Voice Product Training and ABAY given on May 03, 2019.
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I worked 40 hours a week on United States Eastern Time.
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Receive inbound calls from Lyft Drivers concerning refunds, car insurance, billing, and assistance with various concerns, such as
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confirming tolls and if payments are underpaid or overpaid given the point-to-point distance and processing requirements for
signing up as a Lyft Driver.
Also making outbound calls for follow ups.
CUSTOMER SERVICE ADVOCATE/ REPRESENTATIVE
Teleperformance Davao, Philippines | July 2021 – June 2022
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Completed training for a healthcare account under Highmark Blue Cross Blue Shield, serving member account holders.
I worked 40 hours a week, United States Eastern Time.
Receive inbound calls from members, assisting and resolving their concerns, such as signing up for an account and membership,
doing calls concerning Pennie, resolving billing and claim issues, processing payments, confirming and informing members of their
concerned benefits and plan, finding appropriate providers that can cater to specific benefit codes, assisting and confirming
provider authorizations, and assisting with their prescription benefits, along with finding and connecting members to appropriate
pharmacies.
VIRTUAL OFFICE ASSISTANT / ASSISTANT MARKETING RECRUITER
Jacobs Management Group, Inc. | June 2022 – June 2023
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Worked for an executive recruiting firm that finds top life science talents for medical device, pharmaceutical, biotechnology, and
diagnostics companies as an assistant virtual recruiter for the marketing lead recruiter.
I worked 40 hours a week, United States Eastern Time, under the marketing team, which specializes in medical devices.
Efficiently handle candidate searches and reach outs through various recruitment platforms.
Engage with potential talents through calls, emails, recruitment platform message, and sometimes direct mobile messages.
Assisting with my superior’s business development projects by searching and sourcing, then doing continuous reach outs for
potential partners or clients.
Doing organizational tasks extending to managing the lead recruiter’s communications to candidates’ responses via emails and
calls, along with setting up calls and virtual interviews on the recruiter’s calendar
CONTENT MODERATOR - ADVISOR 1 (OPERATIONS)
Concentrix, Inc. | May 2024 – May 2025
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Provided content moderation services in operations for an online marketplace platform within the range of Content Quality
Analyst/ AI Data Labeler, ensuring product listings are accurate and consistent with what is shown on the platform, confirming
with its rules and guidelines.
AI Training Data Curator – evaluating, labeling and curating data
Marketplace Data Quality Specialist – ensures product information is accurate and relevant across the marketplace platform
EDUCATION
University of the Philippines (Mindanao Campus), Bachelor of Science in Food Technology
August 2018 – December 2018
Davao Doctor’s College, Inc., Bachelor of Science in Medical Laboratory Science
July 2019 – May 2021, August 2023 – December 2023
SKILLS
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Has computer skills, including Microsoft Office Suites (Word, PowerPoint, Excel, and Teams) and Zoom
I am able to converse well and have good written and verbal communication in English.
Has skills with recruiting platforms, such as LinkedIn (LinkedIn Recruiter, InMail, and talent searching and
sourcing, along with Indeed, Crelate and ZoonInfo
Can work and is eager to learn new tools and skills at work.
Works effectively and efficiently, making sure tasks are done right and on time.
References available upon request.
