Rexford Mbroh

REXFORD MBROH JNR Rexford Mbroh Jnr P.O Box, Accra, CT 10423 | (H) - |- Professional summary I have eight (8) years of experience across the banking and insurance industries.Currently with Artco Technologies Ghana as Head of Customer Experience and Business Development a start-up technology company task to increase the revenue of the company through online loan application. Prior to Artco Technologies I was with Apex Health as the deputy Manager for Client Relations Department responsible for retaining all clients within the Organisation and deepening the relationship with clients. I was also tasked to deepen the International Partnership with Liberty Health in South Africa and ensured all Stakeholders are happy with the partnership resulting in additional $5M investment in the business for the next 5years.Prior to Apex Health was with Universal Health Insurance and Standard Chartered Bank Ghana. Experience Head of Customer Experience /Business Development 04/2022 to date ARTCO TECHNOLOGIES GHANA ACHIEVEMENT • • Exceeded the target set for the first month of selling by 199%. Adjudged best performing salesperson for the month of May - August 90% Net Promoter average score. • Increased the customer base from 100 to over 1500 in the space of 6 months. • Deputy Head of Client Relations/Key Account Management 09/2020 to 04/2022 APEX HEALTH INSURANCE ACHIEVEMENT • Maintained all client e.g General Electric, Unilever Ghana, Ernst & Young, Dangote Cement, Ericsson Ghana etc under my portfolio for the past one year, which saw my promotion from Client Relations Manager to Senior Client Relations Manager to Deputy Head of Client Relations Department. • Saw 50% portfolio growth ie. the number of lives and value of my portfolio from 5000 lives to 7500 lives with a premium value of GHS 7.5M to GHS 10M • 90% Net Promoter average score for the past year and half. • Successfully helped to establish the member care Unit to handle complaints and member call survey to help maintain key accounts in the department from a team of two to ten Senior Key Account Manager 10/2018 to 06/2020 UNIVERSAL HEALTH INSURANCE Achievement • • • Saw 200% portfolio growth i.e the number of lives and value of my portfolio from 300 lives to 450 lives and a premium value from GHS500,000 to GHS1,500,000 95% Net Promoter average score for a year Five new company signing up to the scheme in the space of a year worth GHS1M • Improved the telemarketing conversion rate from 1% to 3% rate Relationship Manager 04/2017 to 09/2018 COMMERZ SAVINGS AND LOANS Achievement • • • Mobilized GHS1.5M fixed deposit from Prudential Security within the first month Opened 60 new accounts in the space of three months valued at GHS300,000 Maintained all relationship within the portfolio. STANDARD CHARTERED BANK 02/2014 to 02/2017 Business Development Officer Employee Banking - Client Acquisition Department ACHIEVEMENTS. • Came second in the deposit mobilization competition for Employee Banking Category of funds mobilization in December 2016 raising GHS60,000 within that period. • Achieved 80% attrition of the banks Employee banking solutions at AFB in the space of a year in 2016 (February -December). • Consistently was in the top Highest Deposit Mobilizers (2015,2016) National Service Personnel - St. Theresea's R/C Primary, Asuofiri -Wenchi (Brong Ahafo. Class Teacher 01/2012 to 08/2012 Duties and responsibilities: Assistant Sports Master in charge of sporting activities. ACHIEVEMENT. Best Teacher award (Punctuality & Teaching). Education Masters of Science International Business University of Ghana Business School July 2021 Bachelor of Science Psychology Degree May 2011 University of Ghana Legon Will provide referees upon request