REXEL C. MENESES
82 Ilocos Sur Street Corner Masbate Street
Bago Bantay Quezon City
Mobile Number (-
Objective:
To obtain a position as customer service and sales representative utilizing my 10 years of diversified experience.
Qualification Summary:
Strong knowledge in all the areas of customer service including airlines, telco’s and hotel. Excellent relationship building with customers, very reliable and professional person, wide skills in management
Strong leadership skills and capability to motivate and manage staff to accomplish great results
Large work experience in the service industry with absolute customer orientation
Good exposure to the fast paced work environment at call centers
Great experience of sales over calls with enough exposure to the job challenges
Pleasant and clear voice with neutral accents
Great convincing powers developed through complete knowledge of the product and the related fields
Good typing speed (40 wpm)
Excellent computer proficiency with ease in using MS Word, MS Excel, and MS PowerPoint
Great patience and persistence during the conversation with the customer
Education:
Bachelor of Science in Nursing- 3rd-year Undergraduate
Major in Nursing
Trinity University Of Asia/Philippine Rehabilitation Institute
June 2002-March 2005
Work Experience:
Clear Connect Global Solutions Inc.
Operations Manager (July 2016 – January 12, 2017)
Call Center Supervisor (July 2014 – July 2016)
Assist in the formulation of targets for individuals and teams
Hire and onboard new employees
Answer questions from staff and provide guidance and feedback
Anticipate escalation and take over calls when needed
Devise ways to optimize procedures and keep staff motivated
Measure performance with key metrics such as call abandonment, calls waiting etc.
Ensure adherence to policies for attendance, established procedures etc.
Keep management informed of issues and problems
Prepare monthly/annual results and performance reports
VXI Global Holdings Inc.
Technical Support Specialist (October 2013- July 2014)
Help and Support AT&T Uverse Customer, including setting up, customizing, troubleshooting and using their U-verse Digital TV, the Internet and Voice Services
Provide help to the customer with the shortest wait time and best customer services experience
Help customers in addressing their Uverse problems and concerns such as setup, resolving picture problems, manage customers account, help reset password and fix or resolve customers internet problem
Vonage Inbound Sales Associate (May 4, 2011 – October 2013)
Responsible for promoting the account and make sure that every customer encounter on the phone will purchase the product
Also, help customers determine their needs
Help customers in choosing their fit plan for their calling needs and the best rate that we can offer for the customer
APAC CUSTOMER SERVICES
Customer Service Representative / Sales Support (May 2009 – May 2011)
AEGIS PEOPLE SUPPORT
Customer Sales Representative (May 2008 – May 2009)
E-CONNECT ASIA-CARBON BPO (SAME COMPANY)
INBOUND/OUTBOUND Sales Representative (January 2007 – May 2008)
E-PACIFIC/ ONE GLOBAL CONTACT CENTER INC.
INBOUND/OUTBOUND Sales Representative
(September 2004 – November 2004/May 2006 – January 2007)
Get in touch with private or businesses individuals by telephone to plead for goods or services.
Answer questions from customers.
Fill all the information into the computer.
Obtained information from customers including name, address, and payment type.
Explained products, prices and services to the customers.
Gather names and contact numbers of prospective customers from sources like magazine reply cards, telephone directories, etc.
