Rex Winthrop

 RESUME - Rajasekaran.G ( Rex Winthrop) ADDRESS: Plot No.9, 7th Cross Street, Iyyappa Nagar, Kamarajapuram, Chennai - 600 073. Mobile:- OBJECTIVES To provide your organization with the best possible computer and systems administration, maintenance and support services. PROFESSIONAL SUMMARY Over 10 years of experience in IT field as System Administrator / Technical Support Engineer to install, maintain and troubleshoot Linux and Windows systems. Skilled in various software/hardware where problem solving skills, application and systems knowledge can be put in for prompt and successful maintenance of systems infrastructure. Currently looking for a Technical Support Engineer position with challenging opportunity that would use and grow my IT experience. EDUCATION B.E. (Bachelor of Engineering) in Electrical and Electronics Engineering, Madras University, Tamilnadu, India, May 1999. Finished RedHat Linux Certified Engineer Course at Plexus Software Security Systems Pvt Ltd, Chennai. Completed Cisco Certified Network Associate (CCNA) at IIHT and Advanced Diploma in Computer Hardware and Networking (ADCHN) at SISI. PROFESSIONAL EXPERIENCE: Odesk Freelancer ( Self-employed ) now UpworkOct 2012–till date Working as Self-employed Technical Support Engineer for various projects which includes Linux and Windows support. Job responsibilities include getting various high-end projects which included regulating a Call Center located in UTAH running on FreePBX platform. The process also involved resolving issues for more than 50 client computers running Windows platform. Zaah Technologies Pvt Ltd Dec 2007 – Jun 2009 Worked as System Administrator with experience in LAMP stack. Job responsibilities include maintaining a network of Linux servers and Windows systems and involves installation, configuration and maintenance of Apache, MySQL and PHP. The process involves working in the areas of Remote System Administration and Maintenance, Monitoring, Storage & Database, Networking and Virtualization Technology. Iseva e4e Tech Support Services Ltd. Aug 2006-Sep 2007 Worked as Technical Support Engineer with experience in software troubleshooting responsible for resolving Symantec software related issues.. Job responsibilities include providing escalation support for customers wherein systematic troubleshooting is performed to resolve issues related to computer software and anti-virus solutions. HCL Technologies BPO Services Ltd. Sept 2005-July 2006 Worked as Technical Support Officer with experience in ISP (Internet Service Provider) troubleshooting responsible monitoring Front Line Agents supporting SBC DSL customers & maintaining team parameters. The process involves systematic troubleshooting to resolve issues pertaining to Internet connectivity. Training, call flow monitoring and normalizing infractions are other functions included in this support. Sutherland Global ServicesSep2003- Mar 2005 Worked as Technical Support Engineer with experience in hardware and software troubleshooting responsible for resolving system related issues. The process involves taking remote control of systems and fixing hardware, software issues. This job invoves chat support for end-users who are unable to get their computer systems working due to technical issues. Domex Technical Information Ltd., Chennai Oct.1999 - April 2003 Worked as Technical Writer dealing with documentation and abstraction of patent documents catering to the needs of research and development departments. Job responsibility includes indexing, tagging and analysis of summary reports of patents. Data collation, written analysis and report generation are other functions included in the process. SKILLS Operating Systems : RedHat Linux, Windows NT-Family PERSONAL DETAILS Date of Birth : May 5, 1976 Sex : Male Date: Place: Chennai (Rajasekaran.G)